Flight Centre Travel Group

Customer Success Consultant - RSA

Flight Centre Travel Group  •  Johannesburg, ZA (Hybrid)  •  4 hours ago
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Job Description

 
ABOUT THE OPPORTUNITY

Join our team as a Customer Success Consultant and play a pivotal role in driving client value, growth, and long-term partnerships across a diverse customer portfolio. This is your opportunity to influence customer success strategies, optimise travel programs, and drive measurable business outcomes. You’ll collaborate with internal stakeholders and clients to unlock opportunities, enhance engagement, and maximise profitability. If you thrive in a fast-paced, consultative environment, this role is for you.
 
KEY RESPONSIBILITIES

• Conduct formal Value Reviews to identify growth and optimisation opportunities within customer travel programs
• Deliver value-add analysis and strategic advice to customers
• Drive sales, implementation, and training of key products and services
• Optimise technology solutions (e.g. Online Booking Tool) to increase engagement
• Influence customer behaviour and drive program compliance and leakage reduction
• Identify and action organic growth opportunities across existing accounts
• Upsell consulting and value-added services to expand revenue
• Build and maintain a strong referral pipeline for the SDR Sales Team
• Develop trusted relationships with internal and external stakeholders
• Capture activity and insights using Salesforce CRM and GONG
• Manage a portfolio of 400+ customers with structured engagement cycles
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
 
EXPERIENCE & QUALIFICATIONS

• Travel management company experience (essential)
• Minimum 2 years’ experience in a corporate B2B sales-related role (desirable)
• Experience managing a large and diverse customer portfolio
• Proven ability to articulate product features, benefits, and value propositions
• Demonstrated ability to build trust and rapport quickly with customers
• Experience with Salesforce, Agentport, Power BI, SAP Concur, and M365 suite (desirable)
 
 
#LI-JM1#CTRSA#LI-Hybrid
 
#pnet
Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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