FieldAssist

Customer Success Consultant- Lagos

FieldAssist  •  Lagos, NG (Hybrid)  •  2 days ago
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Job Description

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.

About FieldAssist
Welcome to FieldAssist, where Innovation meets excellence!!
We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,25,000 sales users representing over 750+ CPG brands across 25+ countries in South East Asia, the Middle East, and Africa, we reach 25,000 distributors and 7.5 million retail outlets every day.

For one in the Seat:
Requirements :

  1. Work closely with internal teams and international clients to ensure smooth and timely
    project execution.
  2. Conduct in-depth training sessions for international client project stakeholders on using
    the product.
  3. Assist with high-severity requests or issue escalations as needed.
  4. Guide international clients on product features and how to use them effectively.
  5. Drive client scale-ups to reach enterprise-level penetration across global teams.
  6. Update clients about new feature developments and enhancements as per their business
    requirements.
  7. Monitor product adoption and usage by international users.
  8. Configure and demonstrate the product to clients during the pre-execution phase, if needed.
  9. Ensure customer satisfaction and build strong relationships with global clients.
  10. Travel to international client office locations, as required.

  Who we're looking for: 

1. Excellent verbal & written communication & presentation skills
2. Ability to multi-task and work in a challenging fast paced environment
3. Go-getter attitude and a strong work ethic
4. Proficient in MS Excel & PowerPoint
5. Excellent problem-solving skills, attention to detail and solution-oriented attitude
6. Enthusiasm about technology with demonstrated technical aptitude
7. Must have a valid passport and proficiency in French (mandatory)

Why join us?
At FieldAssist, we foster a culture where innovation, collaboration, and your ideas truly
matter. Here’s why you’ll love being part of our team:
🚀 Continuous Learning – Learning wallet, workshops, and opportunities to upskill.
🌍 Global Opportunities – Exposure to international markets as we go global.
💡 Innovative Mindset – Freedom to experiment, fail fast, and learn faster.
🏋️Health & Wellness – Benefits for you and your family, plus discounted CultFit
memberships.
🌟 Workplace Culture – Hybrid work, vibrant environment, and exciting team offsites.
🤝 Inclusive Environment – A culture built on collaboration, respect, and trust.
Join us and be part of a team that’s shaping the future while investing in your personal and
professional journey.
FieldAssist

About FieldAssist

FieldAssist is the leading sales automation platform tailored specifically for FMCG and CPG brands. With our cutting-edge technology, we deliver real-time data insights, streamline field operations, and optimize Route-to-Market strategies, empowering you to achieve exceptional sales execution.

Our SFA solution empowers you with real-time sales tracking, effective order management, and exceptional on-field execution. Also, our DMS delivers seamless distributor operations, provides accurate inventory tracking to optimize your supply chain and integrates flawlessly with ERP systems.

We don’t just automate; we elevate your performance with AI-driven solutions like Sales Co-Pilot, which offers smart recommendations and guided selling to sharpen your decision-making. Our Route Optimization feature ensures your field teams minimize travel time and maximize efficiency, while Perfect Store Execution guarantees compliance and showcases excellence in-store. Moreover the Image Recognition (IR) technology enhances retail execution through real-time stock audits and performance tracking.

With our scalable solutions, deep insights, and seamless integrations, FieldAssist empowers your brand to sell smarter, execute faster, and achieve remarkable growth.

We at FieldAssist are dedicated to deliver powerful insights, an effortless mobile experience, and real-time analytics that empower brands to optimize their sales performance. Our scalable solutions and seamless integrations accelerate growth for FMCG and CPG brands, ensuring they achieve their fullest potential.

We proudly serve clients like Coca-Cola, Beiersdorf, Mars, Philips, Vivo and many more across more than 15 countries! Our dedicated approach achieves an impressive 90% market discipline by minimizing dormant outlets and effectively addressing duplicate and fake outlets. We’re excited to continue making a positive impact together!

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Gurugram, IN
Year Founded
2014
Website
fieldassist.com
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