Hybrid role - 3 days a week in our Tower Bridge office
Zoopla is one of the UK’s most instantly recognisable property brands. In fact, we’re known and loved by over 91% of the nation (and we’re working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.
We’re a growing, dynamic team that embraces innovation and isn’t afraid to push the boundaries. We’re only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.
As a Customer Success Consultant, you will be responsible for the creation and delivery of personalised, bespoke best-practice guidance and advice, and for developing meaningful relationships with a broad customer base. You are customer-obsessed, data-driven, and possess the ultimate "cheerleader" energy for your accounts.
The purpose of our Customer Success team is to ensure our customers realise more value from their Zoopla membership. In this role, you are an advocate for providing the best possible customer outcomes through the delivery of engaging, meaningful, and value-added content to our customer base of real estate agents.
At Zoopla, we embrace hybrid working but emphasise the importance of also spending time together. You’ll have the opportunity to work remotely (at home) for two days per week with Mondays, Tuesdays and Thursdays as all-Zoopla days in the office together.
Our home in Tower Bridge is a buzzing hub for collaborative and individual working, with areas to socialise and exercise - within easy reach of London Bridge, Tower Hill and Bermondsey stations. On our doorstep there are plenty of great food spots including a new indoor street food market and landscaped areas to sit by the riverside.
Hello, we’re Zoopla. We’re here to help people make intelligent decisions about their homes by digitising the home lifecycle.
Whether renting, letting, buying or selling, changing homes is one of life’s biggest decisions. It's personal, emotional and incredibly exciting, but it can also be confusing and downright stressful. A fine balance between listening to your heart and head.
At Zoopla we know what a home is really worth. Our industry-leading data and powerful software make that clear. But more than that, we know how it can make you feel, we know there’s no place like home! As a trusted partner on the journey, we strive to make the process of moving to a perfect home smoother.
We think it’s just as important to feel at home, at work. Wherever our people are working from, we want them to feel supported, motivated and inspired so we are working hard to make Zoopla more welcoming, fair and representative every day.
We are building an inclusive, flexible, and results-led culture which supports challenging and rewarding careers. And we’re looking for ambitious people to join us.
