Job Description

Customer Success Consultant

• Required: Automotive dealership experience, preferably in Service/Fixed Operations and/or Sales.
• Highly Preferred: Automotive sales or marketing experience.
• Work Location: 100% remote.
• Travel: Approximately 30%, with potential for additional travel based on customer needs.
• Compensation: Approximately $26.44 - $33.65/ hour + monthly bonus opportunity + benefits. Compensation factors include geography, experience, education, job demands, job market, etc.

About the Opportunity

Are you passionate about building client relationships, driving business growth, and helping automotive dealerships succeed? Join the Activator team as a Customer Success Consultant, where you'll serve as a trusted advisor to automotive dealership clients, helping them maximize the value of our products and services.

In this role, you'll manage a portfolio of dealership accounts, including high-profile clients, providing strategic guidance, proactive support, and customized solutions to help them achieve their business goals. You'll also partner closely with Regional Sales Managers to identify opportunities for account expansion, product upgrades, and additional services.

This is an excellent opportunity for a relationship-driven professional who combines strong account management skills with a consultative approach to customer success and business development.

What You'll Do

Account Management & Customer Success

• Manage a portfolio of automotive dealership accounts, building strong, long-term relationships with key stakeholders.
• Develop and execute customized marketing campaigns aligned with each dealership's business needs and objectives.
• Monitor account performance and health, proactively identifying opportunities to improve customer satisfaction and product adoption.
• Address client concerns, coordinate timely resolutions, and collaborate with internal subject matter experts to deliver an exceptional customer experience.
• Maintain accurate documentation of account activity, client interactions, and outcomes.

Account Growth & Revenue Retention

• Develop strategic account plans to expand product adoption and increase revenue across your assigned portfolio.
• Lead proactive conversations with dealership clients about product upgrades, additional services, and opportunities to expand their use of Activator's solutions.
• Partner with Regional Sales Managers to identify growth opportunities within individual dealerships and larger dealership groups.
• Manage expansion opportunities from initial consultation and goal-setting through negotiations and contract execution.
• Drive customer retention and account growth, contributing to a monthly revenue retention target of 98%.

Client Onboarding & Implementation

• Partner with the sales team to understand each new client's goals and establish a plan for success.
• Oversee product configuration and coordinate onboarding activities to support a smooth implementation.
• Develop customized onboarding strategies and training plans that help dealerships successfully adopt and utilize Activator's products and services.
• Coordinate with internal operations and training teams to ensure a seamless customer experience.

Consultative Guidance & Performance Reviews

• Serve as a trusted advisor to dealership clients, sharing best practices and recommendations to help them achieve their business objectives.
• Proactively identify opportunities to improve product utilization, business performance, and overall customer success.
• Conduct regular account performance reviews to evaluate results, discuss strategies, and identify areas for improvement.
• Develop and analyze reports that demonstrate product value, highlight successes, and support data-driven recommendations.
• Gather client testimonials and success stories that showcase the value of Activator's solutions.

Cross-Functional Collaboration

• Work closely with Regional Sales Managers to align customer success strategies with business growth objectives.
• Coordinate with Operations and Dealer Training teams to facilitate onboarding, ongoing training, and customer support needs.
• Share best practices, success stories, and customer feedback with team members.
• Help maintain a portfolio of satisfied, referenceable dealership accounts.
• Participate in team meetings and collaborative discussions to support organizational goals and continuous improvement.

What We're Looking For

• Experience in customer success, account management, client relationship management, or a related role.
• Automotive dealership experience is highly preferred.
• Proven ability to build and maintain strong relationships with clients and key stakeholders.
• Experience identifying account growth opportunities, presenting solutions, and driving upgrades, expansions, or upsells.
• Strong consultative skills, with the ability to understand customer needs and recommend strategies that support business objectives.
• Excellent communication, presentation, and relationship-building skills.
• Strong analytical and problem-solving abilities, including experience reviewing account performance and reporting on results.
• Excellent organizational skills and the ability to manage multiple accounts, priorities, and projects simultaneously.
• A proactive, customer-focused mindset with a commitment to delivering measurable results.
• Ability to collaborate effectively with sales, operations, training, and other internal teams.

Why Join Activator?

• Remote flexibility: Work remotely while collaborating with a team committed to customer success.
• Meaningful client relationships: Build lasting partnerships with automotive dealerships and help them achieve their business goals.
• Growth and impact: Play a direct role in customer retention, product adoption, and revenue expansion.
• Collaborative environment: Partner with sales and internal teams to deliver solutions that make a difference for our customers.

Ready to Make an Impact?

If you're a relationship-focused professional who understands the automotive dealership environment and enjoys helping clients grow their businesses, we'd love to hear from you!

*This role offers a compensation of approximately $26.44 - $33.65 per hour plus monthly bonus opportunity. Compensation factors include geography, experience, education, job demands, job market, etc. Additional benefits for full-time employees include medical, dental, vision, flexible spending account; 401k, company match up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities. This job posting will stay open until the position is filled or deemed to be no longer necessary.

About DE

Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.