Job Description

Job Location: Littleton, Ma Corporate Office - Littleton, MA 01460
Position Type: Full Time
Salary Range: $105,000.00 - $115,000.00 Salary

Position Summary: The Customer Success Clinical Trainer is responsible for developing and delivering clinical training on Mevion proton therapy systems, as well as on new product features. In addition to serving as a key contact for customers and building strong relationships, this role also handles the escalation of customer requests through cross-functional teams. This position will report to Manager, Clinical Solutions & Training. This role is available as fully remote or hybrid for candidates located near the headquarters.
Essential Functions:
- Design and enhance clinical education programs to support both new and current technologies.
- Identify and manage potential risks for clinical adoptions of the new clinical applications.
- Driving continuous improvement on the clinical application adoption process.
- Keeping current in treatment techniques, clinical protocols, and education methodology through continuous education and professional improvement.
- Applying clinical experience & knowledge to improve the end-to-end user experience of Mevion product offerings, including integrations with third party solutions.
- Developing customer-facing documentation associated with field actions, potential safety issues, etc.
- Act as the point of contact for customer accounts, cultivating strong relationships by effectively identifying and addressing customer clinical needs.
- Conduct regular customer meetings, both virtually and on-site, and coordinate with cross- functional internal teams to advocate for customer needs.
- Manage escalations and ensure timely resolution of customer concerns.
Education, Training, &

Experience:
- ARRT certification required.
- Bachelor’s degree preferred.
- Minimum 5 years of Radiation oncology clinical experience with in-depth knowledge of clinical environment and workflow.
- Proton Therapy experience preferred.
- Leadership skill with demonstrated ability to make important decisions, to delegate and coordinate effectively, to manage multi-tasks efficiently.
- Experience as a teacher or instructor, with supporting evidence.
Preferred Skills:
- Quickly learn and clearly explain complex clinical technologies used in products
- Systems knowledge includes:
- Particle accelerators
- X-ray and CT imaging
- Image fusion
- Record & verify informatics
- Patient positioning/support systems
- Mechanical systems
- User interfaces and applications
- Familiarity with radiotherapy accelerators and related equipment
- Experience developing curriculum and lesson plans
- Strong presentation skills (public speaking + computer tools)
- Coaching and consulting experience with proven results
- Self-motivated, organized, and able to work with minimal supervision
- Customer-focused with a commitment to client success
- Interested in creative, effective knowledge-sharing methods (e.g., social media)
Physical and Environmental Considerations:
- Must be able to sit for long periods of time.
- Required use of standard office equipment including laptop, phone, copier, etc.
- Typical office environment.
- 30-40 % domestic travel is required: occasional international travel.
- The use of the equipment requires physical work in lifting and manipulating heavy objects.