Job Description
About the role
This is the first step of a structured path from Customer Success into sales. You start by owning customer success work and learning the product deeply, then move into handling inbound sales, and — on demonstrated performance — into an Account Executive role over roughly 12 to 18 months.
We are direct about this on purpose. The role is built for someone who wants a sales career and is willing to earn it by mastering the product and the customer first. Progression is based on results, not time served.
What you’ll do first (Customer Success)
- Onboard new customers and get them running on the OptiSigns platform.
- Become an expert in the product: the software, supported displays and devices, and common deployment setups.
- Answer product and technical questions, troubleshoot issues, and resolve or route them cleanly.
- Drive adoption and retention across your accounts.
- Handle inbound questions from prospects and existing customers.
- Capture customer and product feedback for the product and sales teams.
The path
- Phase 1 — Customer Success. Build product mastery and a track record of handling customers well.
- Phase 2 — Inbound sales. Take inbound interest and convert it, with coaching, against a clear bar.
- Phase 3 — Account Executive. Own a full sales cycle.
Movement between phases depends on meeting a defined performance bar, not on tenure. Strong performers move faster.
Requirements
What we’re looking for
- You want a career in sales and see product and customer mastery as the right foundation for it.
- Competitive and self-motivated. You measure yourself by outcomes.
- Coachable. You take feedback and act on it quickly.
- A clear communicator in writing and on calls.
- Comfortable with technical products. You can learn hardware and software and explain them simply.
- Experience using AI tools as a standard part of how you work, without losing judgment.
- Steady under repetition and rejection. You hold your standards through a long ramp.
- Prior experience in a customer-facing, support, or sales role — or a record that shows the traits above.
Nice to have
- Prior SDR, inside sales, other sales, or Business Analyst experience.
- Analytical mindset.
- General IT familiarity — devices, displays, basic networking.
- Experience with SaaS, AV, or digital signage.
- A second language relevant to our European or Asian markets.
What we offer
- $40–44K starting base, with earning potential that roughly doubles as you move into sales, plus performance incentives tied to your progression.
- Structured product and field training, and direct sales coaching.
- A defined path to Account Executive on a 12 to 18 month horizon for those who earn it.
Benefits
- Health insurance
- Vision insurance
- Paid time off
