Job Description

Hiring Customer Success Associate - ISL - Onsite

About the Client Company:

Fastest-growing construction consultancy having 500+ employees

Job Responsibilities:

• Support the Client Success team in managing day-to-day communication with clients..

• Understand client requirements and assist in ensuring timely delivery of solutions.

• Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns.

• Assist in tracking and reporting client satisfaction, retention, and engagement metrics.

• Participate in client onboarding and training sessions to ensure a smooth experience.

• Maintain client information in CRM systems and support documentation of feedback and service improvements.

• Learn and apply best practices for client relationship management and service excellence.

Requirements:

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• Candidates with 1 to 2 years of experience in a client-facing or support role are encouraged to apply.

• Strong communication skills (verbal and written) in English.

• Willingness to work in US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) to support international clients.

• Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.

• Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.

• Female candidates are encouraged to apply.

Compensation & Benefits:

• Transport Facility for female employees

• Competitive Salary Package

• Structured Growth Plan

• Supportive and collaborative work environment

• Exposure to international projects and best practices

Other Details:

Work Location: Islamabad/Rawalpindi
Work Mode: Onsite
Work Shift: US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm)
Working Days: Mon-Fri
Experience: 1-2 Years

About HR Ways:

"HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M to stay updated or visit www.hrways.co to know more."