As a Customer Success Associate you’ll own a book your own portfolio of high value customers across European markets. This isn’t a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account.
You’ll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth.
This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer. If you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seat.
Actively managing and engaging the portfolio through a multi channel communication strategy
Building strong relationships with decision-makers and becoming a trusted point of contact for clients.
Driving revenue growth, retention and product adoption across Finom’s product suite.
Identifying and executing upsell, cross-sell and referral opportunities and avoid churn
Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks
Monitoring account health and proactively intervening with at-risk clients to prevent churn.
Maintaining accurate Salesforce pipeline, activity and account tracking
Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team.
Supporting clients throughout all lifecycle stages
Following relevant AML, transaction-monitoring and internal processes.
Requirements
Minimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or Fintech
Strong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer first
Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goals
You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
Comfortable working in a fast-moving environment where the playbook is still being written in places
Prior experience with Salesforce or similar tools is a benefit
Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
Over the past two years, our team has fueled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn startup by 2025, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.
At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
