Job Description

Remote, US-based position. Candidates must already live in the United States. #LI-Remote
“Must be authorized to work in the US”

No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time.

About Lexipol
At Lexipol, our mission is to create safer communities by empowering the individuals on the front lines with market-leading content and technology. Trusted by more than 12,000 public safety agencies nationwide, Lexipol delivers a unified platform that helps law enforcement, fire, EMS, corrections, and local government leaders reduce risk, strengthen readiness, and support those who serve. Working at Lexipol means making a meaningful impact—every day.

The Role
This position involves supporting multiple Lexipol product lines. Your primary goals in this role will be to ensure customer retention, build strong relationships, and manage the renewals of your book of business. You will take a consultative approach, working closely with clients to problem-solve and help them maximize the value of their Lexipol products. Additionally, you will collaborate with a team of Customer Success Associates to collectively address customer concerns, monitor customer health, and proactively engage to prevent issues.

ROLE AND RESPONSIBILITIES

Support customers in achieving their organization goals through company products and services.
Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high product value
Conduct regular retention and analysis of client book of business that provides insights into performance and key client engagement metrics
Partner with Client Growth Managers to promote new products and services
Ensure prompt and accurate answers to clients’ queries
Build strong client relationships, through regular communication
Suggest company products/services that maximize client satisfaction
Conduct solution demonstrations
Coordinate with Sr. members of Client Services group and company leadership to formulate account plans leading to client retention and growth
Coordinate with Manager of support to understand trends and identify risk
Promote new products/services to existing customers

QUALIFICATIONS:

Proven work experience in Customer Success Management or similar experience
Experience with CRM software
Understanding of sales principles and ability to deliver excellent customer experience
Strong (verbal and written) communication skills with an ability to build relationships
High degree of professionalism
Good time-management skills with a problem-solving attitude
Must be a high-energy, enthusiastic individual with the ability to manage multiple tasks at once
Excellent written and verbal communication skills
Strong problem-solving skills and a desire to help people
Must have attention to detail, a commitment to providing quality service, and be results-driven

EDUCATION AND EXPERIENCE:

BS degree in Business Administration, Communication, or relevant field preferred
2 or more years of previous experience in a hands-on service role (pre-sales, professional services, consulting, or support)
2 or more years of previous experience in an account management or CSM role

Why Lexipol

Work for a seasoned, customer-centric leadership team.
Competitive salary and performance-based incentive structure.
Comprehensive benefits, including 401(k) with company match and flexible PTO.
Professional development and growth opportunities.
Mission-driven, collaborative culture focused on making a real difference in public safety.
Opportunity to be a change agent within a rapidly evolving organization.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

The base salary compensation range starts at $54,000 plus an annual performance-based bonus.

About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-KD1

About Lexipol

For more than 20 years, Lexipol has been ensuring the well-being and effectiveness of the people who safeguard our communities — public safety professionals, first responders and local government employees. We’re the unquestioned leader in solutions that drive performance excellence in public safety agencies, enhance first responder well-being and readiness to serve, and engage community members through transparency, accountability and trust. Serving more than 2 million public safety and government professionals in over 10,000 agencies and municipalities, Lexipol provides predictive insights into all areas of agency operations and empowers leaders with the solutions they need to optimally train, develop and prepare their personnel. For additional information, visit www.lexipol.com.

Industry

Government & Public Safety

Company Size

501-1,000 employees

Headquarters

Frisco, TX

Year Founded

2003

Website

lexipol.com

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