Job Description

Job Title Customer Success Team

The Customer Success Team is expected to provide exceptional service to all internal and external customers at all times. All employees are expected to follow the company's safety standards. If any safety irregularities are observed, it is expected that the issue be addressed by informing the appropriate department.

Provide support to internal and external customers regarding all extended warranty programs and warranties offered by vendors.

Essential Duties and Responsibilities

• Receive, evaluate, and process service requests, claims, and warranty issues.
• Create, schedule, and follow up on credit memos, exchanges, service orders, or parts requests resulting from warranty claims.
• Receive, review, and distribute technicians' service reports.
• Handle the entire chargeback process related to warranty claims.
• Collaborate with other key departments to find solutions for customers.

Qualifications

• Excellent problem-solving skills.
• Excellent phone etiquette.
• Good listener.
• Strong organizational skills.
• Quick learner.
• Able to identify and anticipate customer needs.
• Ability to make customers feel valued and appreciated at all times.
• Ability to quickly adapt to process changes.
• Ability to work with limited information.
• Ability to handle upset customers in a professional and tactful manner.
• Detail-oriented.
• Motivated to work hard, be successful, and complete tasks efficiently.
• Excellent computer skills (Excel, Word, PowerPoint, Microsoft Office).
• Perfect attendance.
• Communication skills in both English and Spanish.
• Strong general mathematical knowledge.
• Excellent spelling and grammar.
• Resourceful and flexible.
• Flexibility to work varying shifts, including evenings or weekends, as needed.

Required Education and Experience

• Previous experience in customer service.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.