Job Description

Are you customer-oriented, solution-focused and proactive? We are now looking for two Customer Success Assistants (Student Assistants) for an exciting 6-month assignment where you will be a key player in creating amazing customer experiences for our customers.

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission

As a Customer Success Assistant (Student Assistant) at Mercell, you will be part of the Customer Success Operations team. Customer Success is a team of 20 professionals delivering value to all customers by engaging in a consistent, sustainable, scalable way across all markets and solutions so that customers realize value in their investment with Mercell. This role will work with supporting Customer Success Managers and with customers in the private sector, suppliers delivering services and products to the public sector.

We see the following qualities as important to thrive and evolve in this role:

• Proactive.

• Team collaborator with high energy.

• Comfortable with difficult conversation.

• Results driven and adaptable to changes.

Core Responsibilities

• Respond to and handle customer inquiries regarding billing, price adjustments, and account information.

• Distribute and follow up on internal cases for quick resolution of customer problems.

• Maintain customer data in our CRM system and Case system and use tools to improve workflows.

• Build good customer relationships and work proactively to solve their needs.

• Support the Customer Success team in various projects and tasks.

Required Qualifications

• Currently enrolled as a student in Business administration, Economics or a related bachelor's or master's degree

• Experience in customer service or a similar customer-facing roles

• Good computer and system skills

• Strong organizational skills and ability to handle multiple tasks simultaneously with precision.

• Excellent oral and written communication skills in English and at least one of the following languages: Swedish, Norwegian, Lithuanian, or Latvian.

Preferred Qualifications

• Knowledge of Jira

• Customer management skills

• Experience working in CRM systems and case management systems.

• Basic financial understanding; ability to manage and resolve billing issues effectively.

Start date: As soon as possible
Duration: 6 months (up to 32hours), with a possibility to extend to 12 months
Workplace type: Hybrid
Location: Copenhagen, Denmark
Application Deadline: 30 June 2026. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we offer

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

-Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

-Mercell handles all personal data in line with GDPR and our Privacy Policy.

-Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located.

-Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.