Job Description

Are you looking for a fulfilling career with a growing company that genuinely cares about its employees? Do you want to work in an environment that offers excellent benefits and promotes a fantastic company culture? If so, Woodstock Trading Company has an exciting opportunity for you!

About Us

Woodstock Trading Co. is a family-owned business with over 150 employees. With two decades of experience in designing and distributing exquisite furniture and accessories, we take pride in our commitment to quality, customer service, and maintaining a positive company culture. Our expertise extends to a range of products, including bathrooms and kitchens so our staff having experience in these sectors is an advantage.

Benefits

At Woodstock Trading Company, we believe in taking care of our employees. Our comprehensive benefits package includes:

• 23 days' holiday with 1 additional day off around your birthday, plus Bank Holidays. (Holiday entitlement increases with length of service.)
• Christmas closure to enjoy the festive season.
• Health Care Cover
• Employee Assistance Programme for personal support.
• Life Assurance for peace of mind.
• A fantastic company culture that fosters growth and teamwork.
• Free food and drinks on-site to keep you energised.
• Employee discounts on our beautiful products.

We are currently seeking a Customer Success Assistant with Kitchen and Bathroom experience to join our team based at our Head Office in Rotherwas, Hereford.Our customer success team is the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate individuals that thrive in a customer service environment. To deliver exceptional customer service, you must be curious and skilful; you must listen carefully to our customers, finding out what’s important to them so the solutions we provide will fit their individual needs.

What will you do?

• Collaborate with customers on projects where bathroom or kitchen solutions may be required, ensuring their needs are fully understood and addressed.
• Provide exceptional customer service to our customers over the telephone, resolving queries, providing quotes, and inputting orders.
• Process sales orders, resolve technical queries, and manage all customer interactions.
• Maintain accurate records using our bespoke Customer Service platform.
• Strive to achieve company key performance indicators.

What do you need?

• At least 12 months’ experience working in a customer service role, preferably in an office-based environment, where large-volume telephone calls are managed.
• Familiarity with bathrooms, kitchens or bedrooms, including an understanding of how to match product solutions to customer needs, will be advantageous.
• Excellent telephone manner, friendly disposition, and a strong desire to deliver excellent customer service.
• Excellent IT skills, including use of Microsoft packages.
• Meticulous attention to detail and ability to work on your own initiative.
• Reliability and resourcefulness, with the ability to adapt to multiple demands.
• Strong listening skills.

If you are ready to join a company that values its employees and provides a supportive work environment, please submit your application now.

Due to the number of applicants we anticipate, if you don't hear from us within 2 weeks of your application, please deem your application to be unsuccessful.

Please Note: This role is being recruited internally, and we do not accept CVs from recruitment agencies. If we choose to work with a recruitment agency, consent must be obtained from our People Team before any CVs are submitted. CVs received without prior agreement will be considered free, and we reserve the right to engage with these candidates directly without payment of fees.