JUARA IT SOLUTIONS

Customer Success Analyst

JUARA IT SOLUTIONS  •  Hyderabad, IN (Hybrid)  •  1 month ago
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Job Description

Job Title: Customer Success Analyst / CSM Support

Location: Hyderabad (Hybrid)

Experience_ 6-8 yrs

This role supports the Customer Success Manager (CSM) by enabling data-driven decision-making, tracking key metrics, and ensuring timely closure of customer-related actions. The focus is on data analysis, reporting, and operational tracking to enhance customer outcomes.

Key Responsibilities:

  • Analyze customer data to identify trends, risks, and opportunities
  • Create and maintain trackers, dashboards, and reports to monitor customer health and performance
  • Set up alerts and monitoring mechanisms for key metrics and potential issues
  • Provide actionable insights to the CSM for proactive decision-making
  • Track action items, follow-ups, and ensure closure of customer-related tasks
  • Support in preparing customer reviews, reports, and presentations
  • Collaborate with internal teams to gather data and ensure accuracy

Required Skills:

  • Strong data analysis and reporting skills (Excel, Power BI, or similar tools)
  • Ability to interpret data and provide insights
  • Good understanding of customer lifecycle and success metrics
  • Strong attention to detail and organizational skills

Preferred Skills:

  • Experience in CSM support / operations / MIS / business analysis roles
  • Familiarity with CRM tools (Salesforce, etc.)
  • Basic understanding of SQL or data querying
JUARA IT SOLUTIONS

About JUARA IT SOLUTIONS

At Juara IT Solutions, we are dedicated to empowering businesses through our comprehensive managed services and innovative IT solutions. As a trusted partner in the industry, we pride ourselves on delivering customized services that drive efficiency, enhance security, and foster growth. Our extensive portfolio includes:

Managed Services: We offer end-to-end managed services, ensuring your IT infrastructure is always operational, secure, and optimized. Our proactive approach to monitoring and maintenance minimizes downtime and maximizes productivity.

Infrastructure Solutions: From network design to implementation and maintenance, our infrastructure solutions are tailored to support your business needs. We build robust and scalable systems that provide a solid foundation for your operations.

Consulting Services: Our expert consultants bring deep industry knowledge and technical expertise to help you navigate complex IT challenges. We provide strategic guidance and actionable insights to drive your technology initiatives forward.

Staff Augmentation: We provide top-tier IT professionals to augment your team, whether you need specialized skills for a project or additional support during peak times. Our staff augmentation services ensure you have the right talent to meet your objectives.

Software Development: Our software development team creates custom applications designed to fit your unique business requirements. From initial concept to deployment, we deliver high-quality software solutions that enhance your operations.

Cloud Solutions: Embrace the power of the cloud with our comprehensive cloud services. We assist with migration, management, and optimization of cloud environments, ensuring you reap the full benefits of scalability, flexibility, and cost-efficiency.

At Juara IT Solutions, we are committed to delivering excellence and fostering long-term

Industry
IT & Software
Company Size
11-50 employees
Headquarters
CHENNAI, IN
Year Founded
2014
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