1-800 CONTACTS

Customer Success Advocate

1-800 CONTACTS  •  $15/hr  •  Draper, UT (Remote)  •  19 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Why you want this job

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!

  • Start Date: Monday, July 27, 2026
  • Location: Train and work remotely from approved states (Utah, Texas and North Carolina)
  • Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory)
  • Full-Time: 40 hours/week
  • Shifts: Only hiring forafternoon/evening shifts at this time, including 1 required weekend shift ( Saturday or Sunday) each week
  • Pay: $15/hour + bonus potential up to $6/hour

What you’ll do

  • Answer inbound calls Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.
  • Consult with care Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
  • Stay connected Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
  • Provide top-tier service Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
  • Solve problems with ease Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
  • Hit your targets Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.
  • Live our values Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

What you'll need

  • 2-3 years minimum customer service experience
  • Inbound sales and Contact Center experience a plus!
  • A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
  • A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
  • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
  • Computer literacy skills with the ability to type at least 40 wpm
  • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
  • Positive, driven and solution-oriented mentality
  • Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah

Why you'll love us

  • Monthly performance bonuses for those who qualify
  • Ownership of your development with support from leaders dedicated to fostering growth
  • Bi-annual performance reviews
  • A safe, respectful, and inclusive work environment

Perks

  • Amazing medical, dental, and vision coverage
  • 401(k) match
  • Deep discounts on contact lenses, glasses lenses and glasses frames
  • Tuition reimbursement for eligible courses

Who we are

SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below.

It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Salary Range
$15$21 USD

*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina

It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Hourly Range
$15$21 USD
1-800 CONTACTS

About 1-800 CONTACTS

We put our people first. Before our customers. Before the business. Unconventional? You bet it is. Our cofounders understood if we take care of our people, the rest takes care of itself. Here, that means frontline empowerment, parental bonding time, free mental health resources, development opportunities, and more.

We’re a company that aims big, fails fast, and cheers on one another. 100% guarantee? We live by our Gajillion Percent Promise. We’ve fulfilled more than 87 million orders, and last Deidra and her team checked, we have 86 million contacts in stock – ready to ship to our contact lens wearing friends.

As workstyle needs have changed, we’ve listened and adapted. We’re recognized as a great place to work by companies like Forbes and Fortune 100 and attribute this to our people, culture, and the work we are doing.

With our newly formed parent company, SeekWell, we can expand our ability to make vision care simple, affordable, and accessible beyond contact lenses: Luna for B2B vision care solutions and The Framery at 1-800 Contacts for the best online glasses-buying experience.

Looking to join a team that’s passionate about pursuing a better way in vision care? Join us: https://www.1800contacts.com/careers

Industry
Beauty & Wellness
Company Size
501-1,000 employees
Headquarters
Draper, Utah
Year Founded
1995
Social Media