Job Description

Job Title: Customer Success Advisor

Location: The Meadows, Camberley

Brand: LRG

Salary: up to £30,000 OTE

Working hours: Monday - Friday 8.30am to 5pm

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary:

Reporting to the Head of Customer Success we are looking for a Customer Success Advisor who will be responsible for proactively reaching out to landlords who are leaving our business. Understanding their reasons for leaving and empathize with their concerns. Assign a level of prioritization based on the severity of their issues and arrange a follow-up call with a Customer Success Manager to address their needs.

Key Responsibilities: 

• Retention Strategies:
• Collaborate with the Customer Success team to develop and implement effective retention strategies.
• Identify opportunities to enhance landlord satisfaction and loyalty.
• Product Knowledge:
• Become an expert on our property management services.
• Educate landlords on the value these service provide and how they can benefit from staying with us.
• Relationship Building:
• Build strong relationships with landlords by actively listening to their feedback and providing tailored solutions.
• Data Analysis:
• Analyse data related to landlord churn and identify trends.
• Use insights to improve retention efforts.
• Collaboration:
• Work closely with cross-functional teams (Sales, Marketing, Property Management) to align efforts and achieve common goals.
• Customer Support:
• Provide exceptional customer support to landlords, addressing issues and challenges promptly and professionally

What are we looking for: 

• Strong communication skills, both written and verbal.
• Strong work ethic and determination.
• Solution orientated mindset.
• Empathetic and customer-focused mindset.
• Analytical abilities to assess data and make informed decisions.
• Ability to work independently and as part of a team.
• Proficiency in using Microsoft Office

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and Commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.