Job Title: Customer Success Advisor
Location: The Meadows, Camberley
Brand: LRG
Salary up to £30,000 OTE
Working hours: Monday - Friday 8.30am to 5pm
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Reporting to the Head of Customer Success we are looking for a Customer Success Advisor who will be responsible for proactively reaching out to landlords who are leaving our business. Understanding their reasons for leaving and empathize with their concerns. Assign a level of prioritization based on the severity of their issues and arrange a follow-up call with a Customer Success Manager to address their needs.
Key Responsibilities:
Retention Strategies:
Collaborate with the Customer Success team to develop and implement effective retention strategies.
Identify opportunities to enhance landlord satisfaction and loyalty.
Product Knowledge:
Become an expert on our property management services.
Educate landlords on the value these service provide and how they can benefit from staying with us.
Relationship Building:
Build strong relationships with landlords by actively listening to their feedback and providing tailored solutions.
Data Analysis:
Analyse data related to landlord churn and identify trends.
Use insights to improve retention efforts.
Collaboration:
Work closely with cross-functional teams (Sales, Marketing, Property Management) to align efforts and achieve common goals.
Customer Support:
Provide exceptional customer support to landlords, addressing issues and challenges promptly and professionally
What are we looking for:
Strong communication skills, both written and verbal.
Strong work ethic and determination.
Solution orientated mindset.
Empathetic and customer-focused mindset.
Analytical abilities to assess data and make informed decisions.
Ability to work independently and as part of a team.
Proficiency in using Microsoft Office
What we can offer you:
Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment
Benefits:
Competitive base salary and Commission structure
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
LRG is one of the UK’s largest property consultancy groups, operating over 300 residential sales and lettings branches under 13 local brands, backed by leading private equity firm, Platinum Equity.
We provide our customers and clients with a comprehensive range of property related services. They range from individuals wishing to sell or rent their property, through to corporate organisations and national house builders. We pride ourselves on being able to tailor the services we provide to meet individual requirements. Through a combination of our expert knowledge and technical expertise, we guide and support clients through their property journey.
Every member of LRG is passionate about success and achieving the best outcome for customers and clients. With the property landscape constantly evolving, we aren’t afraid to make innovative changes that directly benefit our customers.
However, we haven’t overlooked the human element of property - after all it’s what got us to where we are today! We value long lasting relationships, be it with a landlord or a property developer, and we’re committed to always delivering a professional service with honesty and respect.
We believe that our success lies in our people which is why we continually invest in apprenticeship schemes, workplace training, and encourage an inclusive and open working environment.
As a leading property company, sustainability is at the core of everything we do. We strive to ensure our company is as eco-friendly and energy-efficient as possible. We're proud to say we have been carbon neutral since 2022, reaching our target 8 years early.
