Job Description

Overview

Are you passionate about technology, artificial intelligence and helping organisations achieve more?

As a Customer Success Account Manager, you will help customers realise value from their Microsoft investments by supporting cloud adoption, solution health, digital transformation and AI-powered innovation.

In this early-career role, you will collaborate with experienced Customer Success Account Managers, technical specialists, account teams and partners to support customers throughout their transformation journeys. You will develop an understanding of customers’ business priorities, help coordinate customer success activities and contribute to positive customer outcomes.

This opportunity will allow you to accelerate your career growth, develop customer engagement and programme management capabilities, build business and technical acumen, and gain experience with Microsoft’s cloud and AI solutions.

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realise our shared goals. Each day, we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Support the development and execution of customer success plans aligned with customers’ business priorities and desired outcomes.
• Help customers adopt and realise value from Microsoft cloud, AI and digital solutions.
• Build an understanding of customer environments, transformation objectives, priorities and challenges.
• Collaborate with Customer Success Account Managers, account teams, technical specialists and partners to coordinate customer activities and follow-up actions.
• Monitor customer solution health and help identify adoption opportunities, risks, blockers and recommended next steps.
• Contribute to customer meetings, success reviews, adoption discussions and transformation initiatives.
• Gather customer insights and feedback and communicate relevant information to internal stakeholders.
• Develop trusted customer relationships while working under the guidance of experienced Customer Success professionals.

Qualifications

Required/Minimum Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering or a related field, or equivalent experience.
• Up to two years of relevant experience in customer success, programme management, project management, consulting, technology delivery, analytics, operations or another customer-facing environment.
• Demonstrated interest in cloud technology, artificial intelligence, digital transformation and customer success.
• Proficiency in English.
• Ability to collaborate effectively across teams and work with a diverse range of stakeholders.
• Ability to manage priorities, follow through on commitments and contribute within a team environment.

Additional or Preferred Qualifications

• Internship, academic project or professional experience in technology, consulting, customer success, project management, business operations or a related area.
• Foundational understanding of cloud computing, AI, cybersecurity or enterprise technology.
• Exposure to Microsoft Azure, Microsoft 365, Dynamics 365, Microsoft Security, Copilot or other business technology solutions.
• Analytical, organisational and problem-solving skills.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.