Job Description

The Opportunity

You will play a crucial role in connecting Adobe's innovative cloud-based solutions with our dynamic SMB Accounts. Your mission: ensure customers seamlessly embrace our offerings, optimize their experience, and leverage opportunities to upsell throughout the year.

What You’ll Do

• Develop an understanding of Adobe Creative Cloud for Teams, Adobe Sign, Enterprise Programs, Conditions of Service, Commercial Terms, and Adobe's standards for pricing.
• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to identify expansion opportunities.
• Maintain the highest level of technical expertise on Adobe Sign & creative technologies by engaging in available learning opportunities and self-study.
• Inform customers on Adobe Sign through the creation of personalized use cases and performing demos.
• Build relationships with c-suite and decision-makers early to drive deeper engagements.
• Conduct deeper prospecting on assigned accounts.
• Uncover & develop opportunities for upselling and cross-selling through various campaigns.
• Identify high-value accounts and drive larger deals with active engagement and provide accurate sales forecasts.
• Deliver on weekly/daily/monthly sales commitments, driving maximum ARR & up-selling from the install base.
• Handle the opportunity pipeline, providing accurate and timely updates to management.
• Build value-based relationships with assigned BOB accounts and take complete ownership of customer interactions.

What You Need To Succeed

• Bachelor's Degree required, or equivalent experience.
• 3+ years’ experience operating in a similar capacity, directly handling a portfolio of services contract renewals via direct and indirect channels.
• Strong communication skills (both oral and written).
• Strong organization, follow-through, and documentation skills.
• Ability to work independently, learn quickly, and be proactive.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience