PT Bank Danamon Indonesia Tbk

Customer Success

PT Bank Danamon Indonesia Tbk  •  Jakarta, ID (Onsite)  •  19 hours ago
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Job Description

Who are we?
Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.

How did we manage to do that?
We are changing people’s perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, ‘A technology company with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’

How did it all start?
Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

Our philosophy, mission, and vision
Technology must impact lives, must improve lives. We exist to provide banking to those who ‘need’ and not only to those who ‘want’. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.

More about the bank with startup culture environment
Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace! We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded “Best Place to Work in Indonesia”.Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to ‘Impact Lives’.

Join us today and create #unlimitedinnovations!

About the position:

The Customer Success team bridges the gap between complex technology and the business outcomes the customer/partner actually wants to achieve.

Responsibilities:

    1. Pre-Sales - Product Integration (Partner Activation Area)

    1. Manage multiple partner integrations with a high standard of quality integration.

    2. Coordinate meetings and activities related to partner integration and technical discussions.

    3. Create integration documentation and gather required product, business documents for the partner integration process.

    4. Generate monitoring reports on the integration process, analyzing impact and key performance indicators.

    5. Assist partners in translating business and product use cases into a clear technical integration process.

    6. Support pre-integration to help partners exploring the technical integration things.

    7. Ensure all technical components are integrated properly.

    8. Conduct vulnerability assessments before the go-live phase.

    9. Initiate Internal Demo before go-live to stakeholder related (Integration ready to production)

    10. Continuously refine integration strategies to reduce SLA time and meet KPIs.


    1. Post Sales - Account Management & Business Growth

    1. Managing and build strong relationship with key person at Partners organization as the primary person in charge;

    2. Provides 1st level of support and immediate troubleshooting when partners encounter technical issues after partner integrated EBF service.

    3. Obtain partner feedback such as, new feature needs, or areas for service improvement and request to the product team for further product development plan.

    4. Develop Partnership Strategy with Partners cross sell/upsell product to increase product adoption.

    5. All reconciliation related with partner incentive/revenue sharing completed within schedule without dispute and paid as agreed timeline.

Requirements:

    1. Have 3 - 5 years of experience in Account Manager, Solution Consultant, Customer Success (is a plus) or Business Development, Sales Partnership, Project Management, Business in digital banking, fintech B2B digital product, SaaS technology is a plus;

    2. Having business sense and strong analytical skills to create and analyze data and turn it into strategic partnership actions.

    3. Have strong negotiation, communication, and interpersonal skills to manage cross-functional teams, both internal and external parties to handle end-to-end projects;

    4. Improvement, Performance Marketing or any related roles;

    5. Bachelor's degree in Economics, Computer Science, Business Administration, Communications, Industrial Engineering or any related field;

Bonus point if:

  1. Having experienced in Banking Digital Marketing and Expert in payment system

  2. Familiar with digital banking B2B partnership with other industries workflow;

  3. Have a knowledge of SaaS/APIs/SDKs tech products integrate with other tech platforms workflow.

PT Bank Danamon Indonesia Tbk

About PT Bank Danamon Indonesia Tbk

PT Bank Danamon Indonesia Tbk (BEI: BDMN) didirikan pada tahun 1956. Per 31 Desember 2024, Danamon mengelola aset konsolidasian sebesar Rp242 triliun dengan anak perusahannya, Adira Finance. Dalam hal kepemilikan saham, 92,47% saham Danamon dimiliki oleh MUFG, dan 7,53% lainnya dimiliki oleh publik. Dalam melayani nasabah dari semua lini bisnis yaitu Retail, Usaha Kecil dan Menengah, serta Korporasi, Danamon didukung oleh 865* kantor cabang konvensional dan unit Syariah, serta kantor cabang dan kantor perwakilan grup perusahaan Danamon di Indonesia.

Sebagai anak perusahaan dari MUFG yang merupakan salah satu grup jasa keuangan terbesar di dunia, Danamon didukung oleh jaringan global MUFG dan bank mitranya: Krungsri Bank di Thailand, Security Bank di Filipina, dan VietinBank di Vietnam. Danamon juga diperkuat oleh jaringan lokal dari grup perusahaannya yaitu Adira Finance, Home Credit Indonesia, Mandala Finance, dan Zurich Asuransi Indonesia, serta mitra strategisnya.

Bersama MUFG, grup perusahaan serta mitra strategisnya, Danamon berkomitmen untuk terus bertransformasi sebagai Satu Grup Finansial, guna menjadi mitra keuangan terpercaya yang berorientasi pada pelanggan dan selalu berinovasi, demi memenuhi kebutuhan pemegang saham, nasabah, karyawan, dan regulator dengan menghadirkan solusi finansial menyeluruh agar dapat tumbuh bersama.

Danamon dan grup perusahaan serta mitra strategisnya juga menyadari pentingnya aspek keberlanjutan sebagai bagian tak terpisahkan dari pertumbuhan dan kesejahteraan masyarakat.

Selain itu, dalam menjalankan bisnis serta untuk mencapai tujuan sesuai dengan visi dan misinya, Danamon menjunjung tinggi nilai perusahaan “BISA”, yang harus diterapkan oleh seluruh karyawan, manajemen, direksi, dan komisaris Danamon. Nilai-nilai tersebut meliputi Berkolaborasi, Intergritas, Sigap Melayani, dan Adaptif.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
JAKARTA, ID
Year Founded
Unknown
Website
co.id
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