Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success in Netherlands.

This role is ideal for a customer-focused professional who thrives at the intersection of operations, client experience, and business growth within a fast-paced e-commerce environment. You will lead and optimize the entire customer journey, from pre-sales communication and onboarding to aftersales support and operational improvements. Acting as a strategic partner across sales, logistics, and service teams, you will help scale customer success operations while ensuring exceptional satisfaction and long-term loyalty. The position requires a proactive leader with strong communication, problem-solving, and process optimization skills who can manage global customer interactions in a remote-first setting. You will also play a key role in building scalable workflows, improving operational efficiency, and enhancing the overall customer experience across multiple channels. This is a high-impact opportunity within a growing international business driven by innovation and passion for specialty coffee solutions.

Accountabilities:

• Own and manage the end-to-end customer experience strategy, ensuring high levels of satisfaction, retention, and operational excellence.
• Develop scalable customer success processes, KPIs, and workflows aligned with company growth objectives.
• Lead, mentor, and coordinate customer support, aftersales, and service-related activities across distributed teams and partners.
• Support consultative sales processes through customer communications via email, SMS, social media, and other digital channels.
• Oversee quote generation, invoicing, and order coordination using tools such as Shopify and QuickBooks.
• Manage onboarding processes, equipment setup coordination, and communication with technical installation partners.
• Handle customer inquiries related to product usage, support requests, logistics, damages, returns, and service coordination.
• Coordinate additional orders for accessories, replacement parts, and specialty products while ensuring smooth customer communication.
• Collaborate with logistics and operational teams to resolve delivery, return, and damage-related issues efficiently.
• Identify recurring operational bottlenecks and implement process improvements, automation opportunities, and efficiency initiatives.

Requirements:

• Minimum of 5 years of experience in customer success, customer operations, or client-facing operational roles.
• At least 2 years of leadership or team management experience in customer support or success functions.
• Strong background in e-commerce operations and customer lifecycle management.
• Experience using platforms such as Shopify and QuickBooks is highly preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong analytical and problem-solving abilities with customer-centric mindset.
• Ability to manage multiple priorities and coordinate cross-functional workflows in remote environments.
• Proactive leadership style with focus on operational excellence and process optimization.
• Familiarity with specialty coffee equipment or the coffee industry is considered a strong advantage.
• Professional fluency in English is required, including written communication and customer interactions.

Benefits:

• Fully remote and globally distributed work environment.
• Flexible work arrangements supporting work-life balance.
• Opportunity to lead a high-impact customer success function within a rapidly growing business.
• Collaborative and innovation-driven company culture.
• Exposure to international operations and cross-functional leadership opportunities.
• Dynamic environment focused on continuous improvement and customer experience excellence.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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