Job Description

Customer Success Manager in Copenhagen

We're looking for a creative and digital native Danish-Speaking Customer Success Manager to join our team in Copenhagen!

Flowbox was founded in 2016 and is a tech scale-up with great goals and broad visions. We provide a SaaS platform that helps brands improve their marketing, social media and E-commerce strategies. Our technology helps our clients to better generate, collect, manage, and distribute their own customers' content, also known as User Generated Content (UGC).

At the moment we have 1000+ clients, 60+ Flowboxers, as well as 4 offices in Copenhagen, Stockholm, Amsterdam and Barcelona.

If you can recognise the following in yourself, you are a good fit for us!

• You like clear goals and targets. Your goals are one of the most important things to you, and achieving them one by one feels great. You have a high energy level.
• You have a strong work ethic and never make bad excuses. You do your best to keep what you promised, and you do everything to meet your deadlines.
• You have great confidence in your own abilities, judgment, and decisions. Others can advise you, but ultimately you are in control and know what is best for you.
• You feel robust in your decision making, and even though there is uncertainty on the road, you know your strengths and limits, and you trust you can handle whatever comes your way.
• The bigger the challenge, the more motivated you are to solve it. You get energy from problem-solving, and where others come to a halt, you always find a way.
• You smile and laugh easily, and this rubs off on others. Your positive mind creates a greater belief in others that things will work out. You are optimistic.
• You are good at capturing the essence of something, finding what is important, reformulating it, and then bringing it into a new context so that others understand.
• You are good at juggling multiple balls at once, and you can cope with many ongoing tasks because you easily create structures for yourself and your day.

You are fluent in danish and english - both written and spoken, any additional language proficiency in german, french, spanish, danish, polish, norwegian or swedish is a plus.

We're a good fit for you if:

• You love the idea of helping brands achieve success with UGC and influencer marketing
• You love the idea of being part of a growing scale-up.
• You are driven, honest, open minded and thrive in a high pace environment.
• You want to work onsite in our Copenhagen office as part of our talented CS team.
• You are eager to learn and excited about the opportunity to work closely with accomplished entrepreneurs, executives and colleagues

Ideally, you have 3+ years of experience as a customer success manager or with an e-commerce / marketing-related job; that said, we first and foremost hire for attitude and cultural fit. If you have the right potential and mindset, we will help you with the rest.

About the role & the team 🚀

As a Customer Success Manager (CSM) at Flowbox, you serve as a trusted partner and advisor; your goal is to drive product adoption, demonstrate value and KPIs and empower brands to achieve their marketing goals. You are responsible for the client journey from the beginning of the partnership throughout their renewal. Our ultimate goal is to wow the client with our outstanding technology and personalised service.

You will be a part of a driven, honest, open minded and international team distributed across four countries: Denmark, Sweden, Spain and the Netherlands. The CSM team plays an important part in the growth of the company, and together with your team, you will work on finding new ways to reach and exceed client expectations.

As a CSM, you will manage different relationships between various internal and external stakeholders and users. We believe that every individual within the team can contribute to make the overall performance of the team stronger.

Your success in the role will be measured on:

• Number of clients and revenue in your client portfolio
• Retention and expansion in your client portfolio
• Overall customer satisfaction within your client portfolio

Salary:

Flowbox operates with a fully transparent salary structure based on clearly defined employee levels. Each level has an openly shared salary band accessible to all team members. During the interview process, we will introduce you to our leveling framework, and your specific level will be assessed before we potentially extend an offer to join our team.

Flowbox 💜 equality

Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a person's merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, identity, national origin, disability, age, marital status, pregnancy or related condition or any other basis protected by law.

Note: our corporate language is English, so we would really appreciate if you send your CV and a cover letter in English😊