Job Description

We are seeking an experienced Business Analyst with a strong background in Capital Markets, Commercial Banking, or Personal Banking to support the delivery of large-scale business and technology initiatives. The successful candidate will work closely with cross-functional partners — including strategy, product, analytics, and operations teams — to define requirements, drive segment strategy, and ensure that solutions align with business growth objectives.

This role is ideal for a proactive, detail-oriented professional who excels in structured environments and is comfortable working with customer data, segmentation strategies, and enterprise growth initiatives within the financial services sector.

Location: Toronto, ON (Onsite – 5 days in office)
Contract Length: 24 Months (Extension or FTE Conversion Possible)
Hours: 9 AM–5 PM EST

Pay: CAD: 43.52 on T4 / CAD $50 on IC

RESPONSIBILITIES

• Elicit, document, and validate business, functional, and strategic requirements through stakeholder engagement and analysis.
• Translate business and customer growth objectives into actionable deliverables for cross-functional teams.
• Conduct customer segmentation analysis, process mapping, and gap assessments to support strategy development and execution.
• Develop and maintain business requirements documents (BRDs), user stories, and strategic frameworks aligned to growth initiatives.
• Collaborate with product, analytics, marketing, and operations teams to ensure successful implementation and execution of initiatives.
• Support testing and validation activities by defining use cases, reviewing outcomes, and coordinating improvements.
• Identify, assess, and manage risks, dependencies, and change impacts across initiatives and programs.
• Prepare clear, concise documentation and executive-level reports including business cases, strategy decks, and performance insights.
• Maintain data integrity and ensure alignment with enterprise governance and regulatory standards.
• Drive alignment across stakeholders to support delivery of segment strategies across acquisition, engagement, retention, and customer lifetime value.

QUALIFICATIONS

• 7–8 years of progressive business analysis, strategy, or consulting experience, preferably within financial services or banking.
• Proven experience delivering initiatives in at least one of the following domains:
• Capital Markets: Customer analytics, product strategy, or growth initiatives.
• Commercial Banking: Customer segmentation, onboarding strategies, or portfolio growth.
• Personal Banking: Retail banking products, customer lifecycle strategy, or acquisition and retention initiatives.
• Strong understanding of SDLC methodologies (Agile and/or Waterfall).
• Demonstrated ability to work with customer data, analytics, and reporting tools to support decision-making and strategy execution.
• Proficiency in Excel, PowerPoint, JIRA, Confluence, Power BI, or similar tools.
• Excellent analytical, documentation, and communication skills, including executive-level storytelling.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment with minimal supervision.

Preferred

• Experience in large enterprise or regulated financial institutions.
• Experience in customer strategy, segmentation, or growth-focused roles.
• Strong understanding of customer economics, lifecycle management, and performance analytics.
• Experience building business cases, strategic roadmaps, and executive presentations.
• MBA or Master’s degree in Business, Finance, or related discipline.

Education
Post-secondary degree in Business, Finance, Economics, or related discipline.

Notes for Applicants
Resumes must clearly indicate prior banking or financial institution experience, specifying which business line(s) were supported (e.g., Capital Markets, Commercial Banking, Personal Banking).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.