Water Corporation is recognised globally for our performance and innovation to secure water supplies for Western Australia in a changing climate. We’re driven to manage water services sustainably to make WA a great place to live and invest. A role at Water Corporation can unlock the door to ongoing long term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits. If you share our commitment, then consider Water Corporation as the next step in your career.
We are looking for a highly motivated Customer & Strategic Insight Manager to join our Customer Experience business unit. This role drives an enterprise-wide focus on the customer, influencing customer culture, capability, processes, performance, and customer experience across all touchpoints and interactions. The role champions customer-centric decision-making across the organisation through storytelling and the visibility of customer insights. It also leads human-centred design thinking, and continuous optimisation to deliver strategic customer outcomes while balancing community trust and reputation.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state. If you’re driven to make a meaningful contribution, you’ve come to the right place.
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close on 13 October 2026
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
We’re the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation.
Our services, projects and activities span over 2.6 million square kilometres. We have regional offices in Perth, Bunbury, Albany, Karratha, Geraldton, Northam and Kalgoorlie which allow our employees to provide a high level of professional expertise to customers.
We have over 3,500 employees and manage an asset base of over $37 billion in water supply, wastewater, drainage infrastructure and bulk water for irrigation.
We’re owned by the Western Australian Government and are accountable to our sole shareholder, the Minister for Water, for delivery of our services in a commercial manner. Most of our surplus is returned to the government as a dividend to contribute to the development of the state, with the remainder reinvested in capital works.
Water Corporation was created in January 1996, in a restructure of the water industry in Western Australia. The Water Authority in turn had been created in 1985 through a merger of the former Metropolitan Water Authority, which operated in Perth, the state capital, and the water and wastewater operations of the former WA Public Works Department. We’re the seventh successive agency to deal with these services in Perth, Western Australia.
We're evolving...
Living on the world’s driest continent, the biggest challenge we face is reducing the impact of climate change.
It’s never been more important to work collaboratively with government, industry, and the community, to secure our water future and take care of our home state.
To support these efforts, our vision focuses on our operations having the lowest possible environmental impact, are safe for all, and are delivered at the lowest total cost.
