Job Description

Customer Start Up Co-ordinator

• Chepstow
• Full-time
• Permanent

About a career with Elis

About Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

• Prepare project plan for start-up/collection change with clear milestones.
• Set up new customers on Internal System (AX) and keep the installation monitor up dated with all comments.
• Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
• Verify operational capability to deliver according to agreed service levels.
• Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations
• Keep customers and internal stakeholders updated on Start-up progress
• Monitor expected lead times throughout and keep all updated during weekly installation meetings.
• Participate in start-up/collection change of international and national contracts when relevant.
• Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
• Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned
• Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
• Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
• Send, monitor and share results from start-up survey
• Ensure post-integration and handover to local operations teams once implementation is complete.
• Stationary, First Aid Equipment, PPE Ordering
• Booking Courses, Training Card Updates
• General Administrative Support Duties

What We're Looking For

• Display a customer centric mind-set
• Ability to work effectively in a matrix organisation
• Strong planning skills
• Excellent communication skills both oral and in writing V1/ 143-2024
• Structured and self-driven
• Good understanding of Microsoft systems

What We Offer

• 29 Days Holiday
• Employee Assistance Programme
• On-site Parking
• Company pension
• Employee discount
• On-site parking

Interested?

Then apply online!