MP Solutions Ltd.

Customer Solutions Specialist (French / Dutch + English)

MP Solutions Ltd.  •  Hungary (Remote)  •  3 months ago
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Job Description

📍 Remote | 🕘 Monday–Friday, daytime schedule

International partners of MP Solutions are looking for Customer Solution Specialists with strong language skills to join their growing support teams.

If you enjoy problem-solving, troubleshooting and providing clear, reliable support to customers in an international environment, this role is for you.

Your responsibilities

  • Support customers with product-, service- and solution-related inquiries
  • Provide clear, accurate and timely responses via digital and transactional channels
  • Troubleshoot customer issues and escalate complex cases when needed
  • Proactively follow up on open cases and ensure resolution
  • Support customers and internal teams with administrative and billing-related activities
  • Work closely with global stakeholders and internal support teams
  • Ensure proper documentation and case tracking
  • Contribute to a positive customer experience and service quality
  • Ensure compliance with data privacy and security policies

Working hours

  • 08:00–17:00
  • 09:00–18:00 (role dependent)

Requirements

What we’re looking for

  • Fluent English (C1)
  • One of the following languages at C1 level
    • French 🇫🇷
    • Dutch 🇳🇱
  • Customer-centric mindset and strong communication skills
  • Structured, solution-oriented way of working
  • Comfortable using Microsoft Office and CRM systems (experience is a plus)
  • Strong attention to detail and follow-up skills
  • Ability to work independently and as part of a team

Qualifications

  • High school diploma (college level preferred)
  • Previous experience in Customer Solutions, Customer Service, BPO or Support roles is an advantage

Benefits

What we offer

  • Full-time, stable position
  • Paid training on systems, tools and brand-specific knowledge
  • Competitive salary
  • Cafeteria benefit package
  • Friendly, inclusive team environment with regular engagement activities
  • Opportunity to work with global tech brands
  • Internal development and long-term career opportunities
  • Fully remote work setup
MP Solutions Ltd.

About MP Solutions Ltd.

MP Solutions Ltd. is acting like a Professional staffing service provider focusing on RPO solutions and RPO Agency, with a respected track record rolling over two decades.

Beside delivering effective services to the Hungarian Market, over the past few years MPS turned into an international way, have secured numerous projects in both the U.S. and Europe, achieving an outstanding success rate in their execution.

Both our founders and the Management Team have unique experiences in the various international and domestic recruitment projects and have faced multiple technology and non-technology ramp-ups.

Our flagship division, the Recruitment Process Outsourcing (RPO) department, is committed to delivering diverse, high-quality professional services tailored to your specific needs, offering both complex and alternative solutions.

MPS Digital provides professional end-to-end nearshore software development services and custom software solutions. Whether you require fully managed development teams or individual experts to augment your projects, MPS Digital delivers professional end-to-end solutions.

MPhackS provides custom made professional online-offline events, activities to help with your recruitment, employer branding and innovation needs.

We provide measurable outcomes from Central Europe in response to your unique business requirements.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Budapest, HU
Year Founded
2000
Website
mps.hu
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