Job Description

Customer Solutions Specialist (Hybrid)

Location: Fort Worth, TX

Schedule: Hybrid (Monday & Friday remote; Tuesday-Thursday in office)

Training: 2 weeks onsite, Monday-Friday, 8:00 AM-5:00 PM

About the Role

We are seeking a Customer Solutions Specialist to support a high-volume customer service call center during a busy seasonal period. In this role, you'll assist customers by answering questions, navigating online portals, locating account information, and updating customer permissions while delivering an exceptional customer experience.

This is an excellent opportunity for individuals who thrive in a fast-paced, metric-driven environment and enjoy helping customers solve problems over the phone.

Key Responsibilities

• Handle 75-100 inbound customer calls daily in a professional and efficient manner.
• Answer customer inquiries and provide clear guidance on account-related questions.
• Assist customers with website navigation and online account access.
• Locate statements, documents, and account information as requested.
• Add and update customer permissions according to established procedures.
• Document customer interactions and update records using internal systems and Microsoft applications.
• Support departmental goals while maintaining quality and productivity standards.
• Participate in training and quickly apply new processes and procedures.

Qualifications

Required:

• Minimum of 2 years of customer service experience.
• Previous inbound call center experience.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Experience with Microsoft Office applications (Outlook, Word, Excel, etc.).
• Accurate data entry skills with strong attention to detail.
• Excellent verbal communication and customer service skills.
• Ability to manage a high-volume workload while maintaining professionalism.

Preferred:

• Financial services customer service experience.
• Experience supporting seasonal or peak-volume call center operations.
• Familiarity with call center software and workflows.
• Strong organizational and multitasking abilities.

Work Environment

• Hybrid schedule after training:
• Monday & Friday: Work from home
• Tuesday-Thursday: In office
• Standard Monday-Friday schedule with varying shifts, including:
• 8:00 AM-5:00 PM
• 7:00 AM-4:00 PM
• 9:00 AM-6:00 PM
• Fast-paced call center environment supporting customers through phone and digital channels.

Job Type & Location

This is a Contract position based out of Fort Worth, TX.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Fort Worth, TX.

Application Deadline

This position is anticipated to close on Oct 17, 2026.

Workplace Type

This is a hybrid position in Fort Worth,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.