Customer Solutions Specialist
6-month contract Sydney CBD
Do you have experience in customer service, enjoy speaking with people on the phone, and want to make a genuine difference in people’s lives? If so, we want to hear from you.
Bluestone Home Loans is an award-winning non-bank lender, helping Aussies with a variety of financial needs and circumstances to purchase a home, refinance or invest. Our Collections team is a critical part of our customer service operations, providing guidance and practical support to people when they need it the most.
About the role
This is a people-focused role that combines customer service, problem-solving and communication skills. Every conversation is different. You'll spend your day speaking with customers, understanding their circumstances, exploring available options and helping them move forward.
Success comes from building rapport, asking great questions, listening carefully and working collaboratively to achieve positive outcomes. Helping people is rewarding but it can be challenging. You’ll need patience, empathy and an ability to remain calm under pressure.
About you
Applications are welcome from people who can demonstrate:
Working at Bluestone
Established in 2000, we’re a secure business, experiencing significant growth. In addition to role-specific training we offer:
This is a six-month fixed term contract, with the potential to extend further. Applications are also welcome from people on Working Holiday Visas.
If you’re looking for a role in customer service, apply today.
25 years of backing brokers, borrowers & great talent.
At Bluestone, we believe home loans should work for people—not the other way around. For 25 years, we’ve partnered with brokers to deliver flexible, real-world lending solutions that help more Australians own their financial future.
We know that no two borrowers are the same. Whether it’s self-employed clients, those with unique income streams, or people navigating life’s ups and downs, we take a common-sense approach to lending. Our commitment? Fast decisions, flexible solutions, and real relationships that make a difference.
Why brokers choose Bluestone:
✔ Flexible lending – Loans designed for real life, not just perfect credit scores
✔ Fast, clear decisions – Because brokers (and their clients) deserve certainty
✔ Dedicated BDM support – Real people, real relationships, real results
And it’s not just brokers who love working with us—our people do too. We’re building a team that’s driven, collaborative, and committed to making a difference in financial services. If you’re looking for a career where you can grow, challenge the status quo, and help shape the future of lending, Bluestone could be the place for you.
💙 25 years in, and we’re just getting started.
Lending criteria, terms and conditions, fees & charges apply. Bluestone Servicing Pty Ltd ACN 122 698 328 Australian Credit Licence 390 183.
