At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the role
We're on the lookout for Customer Solutions Specialists to join our Melbourne team on a Fixed Term, Full Time basis (38 hours/5 shifts per week, Monday to Saturday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development.
Day in the life of a Customer Solutions Specialist
Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.
Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.
The must-haves
Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Strong problem-solving & critical thinking abilities to address customer queries effectively.
Commitment to delivering impressive customer service experiences.
Flexible & adaptable to changing priorities in a fast-paced environment.
You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you).
Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!
The must-haves
Be 18 years of age at a minimum
Australia-based
Ability to commence 15th June 2026
Availability to work full time, on a rotating roster, 5 shifts per week /38 hours per week, Monday to Friday between the hours of 8:00 am to 8:00 pm and Saturday 8:00 am to 4:00 pm
Why You’ll Love Working With Us
True Work From Home Flexibility: Work comfortably from your own dedicated home office space anywhere in Victoria.
Structured, Professional Growth: Participate in monthly performance reviews and ongoing professional development designed to fast-track your career.
A Culture of Integrity & Inclusion: Join a supportive team environment that actively promotes equal opportunity, safety, and mutual respect.
Competitive BPO Rates + Penalties: Enjoy stable hours and competitive industry compensation without the unpredictability of traditional customer-facing roles.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
