About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally no matter if they are apprentices or managers.
Make our claim your challenge — whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day — and help us expand our innovation leadership.
About Your Workplace
Based at our Scoresby office, the Customer Solutions team plays a vital role in delivering the premium service experience Miele customers expect. As a Customer Solutions Specialist, you will work closely with consumers, retail partners, service partners and internal teams to resolve enquiries and service disruptions.
This role is focused on creating exceptional customer experiences through high-quality solutions, proactive communication and effective case management.
Your Responsibilities
Provide exceptional customer service and support to consumers, retail partners, service partners and internal stakeholders
Manage enquiries, complaints and service disruptions through effective case management and follow-through
Strive for first contact resolution while maintaining strong attention to detail and data accuracy
Collaborate with internal teams and offshore partners to deliver timely and effective customer solutions
Handle objections and resolve conflicts with empathy, professionalism and strong problem-solving skills
Contribute to continuous improvement by identifying opportunities to enhance processes and service delivery
Maintain high standards of quality, availability and service performance aligned with team KPIs
What We Are Looking For
Strong customer service mindset with the ability to manage enquiries, complaints and complex situations professionally
Excellent communication, negotiation and active listening skills with a high level of empathy
Proven ability to problem solve, resolve conflicts and manage customer expectations
Strong organisational skills with exceptional attention to detail and accurate data management
Confident PC user with the ability to learn and navigate multiple systems and case management tools
Ability to work autonomously while contributing positively within a team environment
A proactive and adaptable approach with a focus on continuous improvement and positive change
Our Benefits
One paid Life Leave day each quarter to recharge, reset and stay at your best
Personal development and career opportunities
Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wed company connection day
Access to a wide range of wellbeing programs, including annual flu vaccinations and an employee assistance program
Meaningful recognition for individual accomplishments and team successes
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
