At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel
Here, you’ll work with worldclass talent and innovative technology in a culture that encourages fresh thinking and big ideas - giving you the freedom to push boundaries and make meaningful impact.
As the Customer Solutions Manager - Group Travel, you will play a critical role in supporting the sales team, quoting group opportunities across air, ground transfers, and accommodation. You will create accurate, detailed, innovative and compelling travel programs in response to new customer proposal briefs.
You will work closely with the sales team including other internal stakeholders and suppliers to ensure all proposals exceed client expectations while also meeting business objectives.
What you will be doing:
Sourcing of quotes for flights, accommodation, transport, venues, and ancillary program elements efficiently and accurately.
Building and nurturing strong relationships with internal stakeholders and suppliers.
Ensuring successful preparation of Request for Proposals (RFP’s) and quotations including research, accurate and compelling content.
Developing tailored proposals and detail accurate budgets that align with client needs, and project goals to deliver on a profit we are proud of.
Driving supplier engagement through strategic negotiation, collaborative partnerships, and innovative sourcing to maximise value and identify cost‑saving or revenue‑enhancing opportunities.
Managing multiple RFPs and quotes simultaneously, ensuring efficient delivery and adherence to internal and client deadlines.
What you will bring to the role:
Background in corporate travel, meetings, incentives, conferences, or events.
Flight quote sourcing experience
Strong verbal and written communication skills to articulate ideas and ability to collaborate with teams.
A strong emphasis on exceptional customer service, attention to detail, financial accountability
Strong knowledge of travel systems, airline group processes, and supplier negotiation.
Time management – ability to manage multiple projects/tasks simultaneously in a fastpaced environment.
Sound knowledge of procurement, product and market trends and negotiating skills.
Familiarity with travel technology platforms (GDS, group booking tools, CRM systems).
Highly proficient in MS Office - Excel and PPT
What’s in it for you?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
#LI-ME1#MTEV#LI-Onsite
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
