Team Oversight
• Supervise and support two part-time Virtual Assistants who provide live session support
• Set schedules, communicate expectations, and review task performance
• Serve as the escalation point for scheduling conflicts, technical issues, or coverage gaps
• Jump in to assist with live session support when schedules require overflow coverage Live Research Support (As Needed)
• Join online sessions early to confirm tech readiness for participants and moderators
• Troubleshoot common issues with internet, video, audio, or screen sharing
• Start recordings and monitor session launches for technical success
• Respond quickly to team messages or technical interruptions during sessions UX Tool Troubleshooting & Summarization
• Investigate and document issues within the UX tool (where live sessions are hosted)
• Escalate unresolved or recurring problems to Product or Engineering teams
• Summarize findings in clear, written reports for internal team awareness and follow up Administrative & Operational Support
• Support the Customer Solutions Manager and Associate Director with admin needs
• Assist with internal documentation, scheduling, meeting notes, and follow-ups
• Take ownership of repeatable tasks that free up leadership for higher-level priorities
• Help maintain knowledge base materials and organize process improvements
Requirements
• Strong spoken and written English – you’ll be supporting internal teams and occasionally clients
• Experience managing or supervising others, particularly remote or part-time workers
• Technical confidence with tools like Zoom, Microsoft Teams, Google Meet, screen sharing, etc.
• Calm and clear communicator under pressure or in fast-moving situations
• Organized and self-motivated, with the ability to juggle multiple responsibilities
• Willingness to learn the platform and internal tools (UX tool, Zendesk, Jira, Confluence)
• Available to work in Eastern Time (ET) hours with up to 2 hours of buffer time
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
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Hireframe saves you time and money by staffing mission-critical roles with nearshore and offshore talent.
