Job Description

• Opportunity to join one of Australia’s most recognised and trusted brands.

• $40-$45 per hour (DOE)

• Hybrid working arrangement after training

• Monday–Friday 8:30am–5:00pm

• Full 4-week on-the-job training provided with strong ongoing support

• Quality-focused environment where customer experience matters more than call volume

• Friendly and collaborative culture with team events and initiatives like international food days.

About Ampol

Join Ampol as a Customer Solutions Agent and become part of a supportive, high-performing team within the National Order Centre. As a Customer Solutions Agent, you’ll be responsible for supporting customers with fuel and lubricant orders through phone, email and internal systems. You’ll coordinate orders within required timeframes, manage customer enquiries and work closely with internal stakeholders to deliver outstanding service outcomes.

This is a fantastic opportunity for an experienced customer service professional who enjoys problem-solving, building strong client relationships and working in a fast-paced B2B environment. You’ll receive hands-on training, exposure to industry-leading systems and the chance to work in a collaborative team that genuinely celebrates success together.

Key Responsibilities

• Manage fuel and lubricant orders for bulk customers through calls, emails and system notifications
• Ensure orders are processed accurately and within required delivery timeframes
• Respond to customer enquiries and resolve issues in a professional and timely manner
• Build strong relationships with both internal teams and external customers
• Communicate proactively when orders cannot be fulfilled as requested
• Maintain a high level of attention to detail across product codes and order processing
• Deliver exceptional customer service across multiple communication channels
• Use systems including Salesforce, SAP and Genesis to manage customer interactions and orders
• Contribute to a positive and collaborative team environment
• Meet quality and compliance KPIs through strong communication and customer handling

What You’ll Bring

• 2+ years’ experience in customer service, account management or client management
• Previous B2B customer service experience highly desired
• Strong attention to detail and ability to manage complex product information
• Excellent communication and relationship-building skills
• Confidence handling customer conversations and problem-solving on the spot
• Ability to multitask and work effectively in a fast-paced environment
• Strong organisational and time management skills
• A proactive, solutions-focused mindset
• Experience using CRM or ERP systems such as Salesforce or SAP is advantageous

If you’re a confident customer service professional who enjoys building relationships, solving problems and working in a collaborative B2B environment, apply now!