Job Description

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Position Snapshot

• Nestlé Italy, Milan HQ (Assago)
• Fixed-term contract (1 year)
• Nestlé welcomes people with disabilities
• 1–2 years of experience in Operations, Credit, Generating Demand, Customer Analytics or similar areas
• University degree in Economics, Management Engineering, Business Administration, Statistics, Supply Chain Management or related fields
• Fluent in both Italian and English

Compensation package: CCNL Industria Alimentare, Impiegato 3° livello, Gross Annual Base Salary: €34.000,00.

Position Summary

The Customer Solution Analyst will support Nestlé and Purina Out-of-Retail business with customer service activities, order management, and reporting. The CSA plays a key role in supporting the Customer Service Department through the effective management of administrative activities, performance reporting, and customer complaint resolution, contributing to service excellence and customer satisfaction.

This role is responsible for providing end-to-end customer support throughout the order management process for Nestlé products.

A Day in the Life of a Customer Solution Analyst Specialist

Order management:

• Demand capture (SAP table maintenance, EDI order process management, exceptions management)
• Order modification (pricing, quantities, requested delivery dates)
• Take corrective actions to resolve issues impacting order flow

Customer & Internal Collaboration:

• Daily contact with customers, sales force, and internal stakeholders (Pricing, Credit, Logistics, Sales Support)
• Collect customer requests, forward them to the appropriate department and manage for the solution

What will make you successful?

• Strong multitasking skills and a proactive, problem-solving mindset
• Good command of Excel and SAP; proficiency in Power BI and Sales Force is a nice-to-have
• Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment
• High level of initiative, proactivity, and adaptability

Who We Are, What We Believe In

We are Nestlé. We are the Good food, Good life company.

Good food, Good life is our promise and our daily commitment. At Nestlé you will Be a Force For Good by delivering on Nestlé purpose: unlocking the power of food and beverage to enhance quality of life – for individuals, families, communities and the planet – today and for generations to come.

At Nestlé, we promote an inclusive culture where you’re encouraged to be yourself and share your voice. We believe that recognition, inclusion and the valorisation of diversity help us grow — as individuals and as a company.

This is why you will find a leadership model that ensures equal opportunities for everyone at every organizational level.

Diversity is a fact. Inclusion is a choice — and we choose to be inclusive.