Job Description

The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing “drum roll please” experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.

Essential Duties & Responsibilities:

Communication Superstar
Outside the box thinker
Exceptionally strong problem-solving skills
Proven success in a fast-paced support environment
Willing and able to speak up when opportunity exists
Able to provide customers with a personalized experience
Able to work in a team-based environment

Qualifications:

At least one year in customer service is required
Bilingual in Spanish is HIGHLY preferred
Call Center experience is a plus
Strong computer skills required
Banking experience highly preferred
Ability to work Saturday and evening hours

Call Center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm

About FirstBank

FirstBank, a wholly owned subsidiary of FB Financial Corporation (NYSE: FBK), has approximately $16.2 billion in total assets. Since 1906, local banking has remained at the forefront of FirstBank’s approach to serving businesses, families, and individuals within the communities it calls home. FirstBank is headquartered in Nashville, Tennessee, and has 90 full-service branches across Tennessee, Kentucky, Alabama, and Georgia along with mortgage offices throughout the Southeast.

Industry

Finance & Insurance

Company Size

1,001-5,000 employees

Headquarters

Nashville, Tennessee

Year Founded

Unknown

Website

firstbankonline.com

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