Reece USA

Customer Service/Sales Support - Ravenhall

Reece USA  •  Commonwealth of Australia (Onsite)  •  5 hours ago
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Job Description

Customer Service/Sales Support - Ravenhall

About Pipeline Supplies Australia

Pipeline Supplies Australia (PSA) joined the Reece family in Victoria in 2021 and due to rapid growth we now require an additional Customer Service Team member

PSA is a trusted and well-established specialist provider of bespoke and pre-fabricated HVAC solutions. Currently servicing Tier 1 mechanical contractors, this is an area where we’re seeing increased market demand, and complements our existing HVAC-R business.

About Reece

Reece is an Australian success story that continues to go from strength to strength. This is an opportunity to join an essential business and get to be part of a fun team environment.

Company Benefits

  • Ongoing career development and learning
  • Team member discounts on company products
  • Paid parental leave

At Reece, we invest in our people so you’ll receive ongoing training – plus have opportunities to advance in the business. Here, you’ll have a future you can feel good about.

The Opportunity

In this role, you would be part of a tight knit, successful team focused on delivering the highest level of customer service and satisfaction in a fast-paced environment.

About the Role

You will be developing sound relationships with PSA Internal Sales Team and external customers for the purpose of assisting and servicing their needs, including co-ordinating the preparation of Project quotes, orders, and project data, stock allocations, schedules, and forecasts.

Liaising with all stakeholders along the project loop to ensure good information flow regarding projects from specification to product supply on Project Sites.

If you have a passion to learn, you’ll be given opportunities to move anywhere in the business.


Duties for the role include but are not limited to:

  • Process customers’ requests for delivery / release of orders
  • Generating customer quotations
  • Deliver prompt responses to customer enquiries on stock availability and technical information
  • Inputting Sales Orders
  • Liaise with suppliers for pricing and product availability
  • Coordinating deliveries and liaising with our warehouse team.
  • Project Co-ordination including preparation of Project Quotes in accordance with discount criteria and within agreed timeframes and processing Project orders and enquiries.
  • Preparing a delivery Run for all deliveries required
  • Investigating and Resolving Inventory Issues
  • Managing incoming shipments with freight forwarder
  • Assisting with resolving QA issues with our Lab

Our Ideal Candidate

  • A valid driver’s licence and relevant PC skills are required
  • Embracing the Reece values, policies, and procedures
  • Being a supportive team member
  • Can do attitude
  • Have extensive customer service or Internal Sales experience
  • Computer literate

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the trade industry remain the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

If this role feels like the right fit for you, click apply now!

Reece USA

About Reece USA

Ever since our founder, Harold Joseph Reece, began selling plumbing products from the back of his truck in Australia in 1920, we’ve been committed to helping tradesmen and tradeswomen get the job done right.

Over 100 years later, we’re continuing to build the future with team members committed to improving the lives of our customers and our people by striving for greatness every day.

Our family of brands, formerly MORSCO Inc., in the USA serve the Plumbing, HVAC, Waterworks and Bath + Kitchen industries. Our 12 brands include DeVore & Johnson, Express Pipe & Supply, Farnsworth Wholesale Company, L&B Pipe & Supply, Morrison Supply, Murray Supply, Wholesale Specialties, MORSCO HVAC Supply, Fortiline, Todd Pipe, Schumacher & Seiler and Expressions Home Gallery.

We have a strong caring culture that supports each other, along with the communities where we live and work.

We are part of an industry that plays an important role in the health of society. The future here is bright. And with us, you’re empowered to make a difference. Within a strong team environment, our people are encouraged to grow. What you can accomplish here is limitless. Which is why for many or us, this is our “forever company.”

Help us build the future together at careers.reece.com.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Dallas, Texas
Year Founded
Unknown
Website
reece.com
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