Job Description

Thai Language Specialist Position

Customer Services Department

Responsibilities:

1. Providing Exceptional customer service to our large base of customers in Thai and English language
2. Taking ownership & accountability of issues
3. Providing email support that include a structured and well written email response within the agreed SLA
4. Ensuring that all processes are performed as per the documented procedure.
5. Provide accurate, valid and complete information by using the right methods/tools.
6. Professionally handle incoming tickets from customers and ensures that issues are resolved both promptly

and thoroughly

1. Resolves issues by clarifying the customers complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting correction or adjustment; following up to

ensure first time resolution.

Competency Skills:

1. Excellent in written and spoken Thai and English

2 Action oriented, self-disciplined and organized.

3 Effective time management skills and ability to prioritize work time to ensure productivity and department.

standards

7 Ability to communicate clearly with both internal and external customers.

5 Excellent comprehension skills - ability to clearly understand and address customer issues appropriately.

6 Excellent composition skills - ability to compose grammatically correct, concise, and accurate written.

responses

7 Ability to use a desktop/Laptop computer system, Familiarity with Windows, Microsoft Outlook,

Spreadsheet and Web Browser

8 Good Communication and typing skills.

9 Aware of modern translation and Grammar tools

Customer Focus skills:

1.Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

2 Ability to empathize with and prioritize customer needs.

3 Demonstrates interpersonal skills with a diverse customer base.

4 Demonstrates conflict resolution, negotiation, and de-escalation skills.

5 Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

6 Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced.

environment

7 Ability to empathize with and prioritize customer needs.

8 Flexible enough to work under 24*7 shift environment with any 2 days off within the week.