Thai Language Specialist Position
Customer Services Department
Responsibilities:
1. Providing Exceptional customer service to our large base of customers in Thai and English language
2. Taking ownership & accountability of issues
3. Providing email support that include a structured and well written email response within the agreed SLA
4. Ensuring that all processes are performed as per the documented procedure.
5. Provide accurate, valid and complete information by using the right methods/tools.
6. Professionally handle incoming tickets from customers and ensures that issues are resolved both promptly
and thoroughly
7. Resolves issues by clarifying the customers complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or adjustment; following up to
ensure first time resolution.
Competency Skills:
1. Excellent in written and spoken Thai and English
2 Action oriented, self-disciplined and organized.
3 Effective time management skills and ability to prioritize work time to ensure productivity and department.
standards
7 Ability to communicate clearly with both internal and external customers.
5 Excellent comprehension skills - ability to clearly understand and address customer issues appropriately.
6 Excellent composition skills - ability to compose grammatically correct, concise, and accurate written.
responses
7 Ability to use a desktop/Laptop computer system, Familiarity with Windows, Microsoft Outlook,
Spreadsheet and Web Browser
8 Good Communication and typing skills.
9 Aware of modern translation and Grammar tools
Customer Focus skills:
1.Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
environment
2 Ability to empathize with and prioritize customer needs.
3 Demonstrates interpersonal skills with a diverse customer base.
4 Demonstrates conflict resolution, negotiation, and de-escalation skills.
5 Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
6 Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced.
environment
7 Ability to empathize with and prioritize customer needs.
8 Flexible enough to work under 24*7 shift environment with any 2 days off within the week.
ATA Services is a One Stop Service Solutions with 5 different companies. Thus, there are five divisions of expertise, which combined provide a unique one-stop solution for all your business support needs:
www.ata-services.com
– ATa Office Rental– Fully furnished offices, meeting rooms, and virtual office solutions.
has luxurious offices spaces with 2 business centers covering 2000 m² of fully furnished offices. Our offices are located on Rama IV at Green Tower on the 16th floor and at Bangna Complex Office Tower on the 11th floor.
– ATa Outsourcing– Legal & Accounting Department
www.ata-outsourcing.com
Company registration, BOI company, Licenses, Representative Office, FDA, Amity.
Accounting-Payroll / work permit and visa services
Litigation
– ATa Services Plus (Recruitment) – Recruitment and headhunting Department
www.ata-servicesplus.com
Headhunting services not only in Thailand but all Asia, Europe, USA, and others. Finding highly qualified candidates to lead your company and reach a higher success.
– ATa Marketing – Digital Marketing Services (SEO, Google ads, Social Medias, Website Design, Brochure…)
To assist you in growing your revenue and leads effectively with a strict budget. Our Marketing team will be able to tailor campaigns and strategies according to a specific target for a cost-effective solution.
– ATa Car Rental– Car rental / Leasing contracts
https://www.ata-services.com/available-cars/
If you are looking for car rental services, with or without a driver, ATa Car Rental leases cars to individuals and companies, usually on long-term contracts.
We can also offer limousine services for the day with a Toyota Alphard, with a driver at 5000 thb per day.
