Job Description

Customer Services Technician

Department: Customer Services

Employment Type: Full Time

Location: North East

Customer Services Technician

North-East Region, Newcastle, NE27 0QJ

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the North-East region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.

CUSTOMER SERVICES TECHNICIAN RESPONSIBILITIES:

Carry out work diligently and safely in line with the company SH&E Management System
To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.

CUSTOMER SERVICES TECHNICIAN REQUIREMENTS:

Experience in a similar role, ideally with another housebuilder.
Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
To offer courteous, exemplary and efficient customer service at all times
Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

WHAT WE OFFER:

Competitive basic salary
26 days annual leave + public holidays + your birthday off
Opportunity to earn 10% bonus
Company van

About Miller Homes Ltd

We’ve been building quality homes and communities across the UK for 90 years.

Miller Homes is one of the UK’s leading private homebuilders with an established reputation for building high quality, energy efficient homes and providing 5* customer service.

Putting our customers at the heart of everything we do, we create great places where people prosper. We take pride in helping our customers through the buying process, so they have the best start in their dream home.

When we build neighbourhoods we make a pledge to support the local area, whether it be charity fundraising or protecting wildlife, we want to make sure Miller makes a positive difference.

With over 1,200 employees spread across our 11 regions we are committed to supporting and developing our teams, so that they enjoy a rewarding and successful career with Miller Homes.

Find out more about our current vacancies: www.millerhomes.co.uk/corporate/careers/current-vacancies

Industry

Construction & Skilled Trades

Company Size

1,001-5,000 employees

Headquarters

Edinburgh, GB

Year Founded

1934

Website

millerhomes.co.uk

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