Job title: Customer Services Supervisor – London Transport Museum (LTM)
Salary: £29,120 00-£31,300.00
Grade: Band 1
Contract type: TfL
Reference: 4283
Team: Retail
Contract details: Permanent/ Full Time - working across a 7-day rota, with 5 out of 7 days worked per week, including regular weekend shifts.
Location: London Transport Museum
Application closing date: 17th June at 23.59
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Please note
We are currently recruiting for multiple roles within our Retail team:
We encourage you to review both opportunities carefully and apply for the one role that best aligns with your skills and experience. Please do not submit applications for both positions
About us
London Transport Museum is the world’s leading museum of urban transport, welcoming over 400,000 visitors each year. We inspire people to explore the story of London and its transport system through engaging exhibitions, collections and experiences.
Our Customer Services team plays a vital role in delivering exceptional visitor experiences and supporting the commercial success of the Museum.
About the role
We’re looking for a Customer Services Supervisor to support the day-to-day running of the Museum shop.
This is a hands-on, fast-paced role where you’ll help lead a team to deliver outstanding service to every visitor. You’ll work closely with the Shop Manager to ensure smooth daily operations, from staffing and stock management to customer experience and problem resolution.
You’ll also take on operational responsibility on the floor—making decisions in real time to ensurecustomers have a safe, enjoyable and memorable experience.
Role highlights
Working here
At LTM, you’ll be part of a passionate, collaborative team focused on delivering outstanding visitor experiences.
We are committed to creating a welcoming and inclusive environment for both our visitors and colleagues, where everyone can thrive and contribute.
This is a unique opportunity to be part of a cultural and heritage organisation, working in a vibrant, visitor-focused environment. You’ll gain valuable experience across both customer service and retail operations, while developing your leadership and supervisory skills.
You’ll also play a key role in delivering memorable, high-quality experiences to every visitor who walks through our doors.
Key accountabilities
Skills, knowledge & experience (essential)
Application Process
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Every day, we help millions of people to make journeys across London: By Tube, bus, tram, car, bike – and more. People don’t associate us with journeys by river, on foot or via the air, but we help with that, too. Getting people to where they need to go has been our business for over 100 years, and it shows. We’re leaders in our field, and no other city’s transport system is quite as recognisable: Red buses, black taxis, Tube trains and roundels have become icons in their own right.
Our main job is to keep the city moving, working and growing but to do that, we have to listen. Constant improvements across the network are fuelled by feedback and comments from customers, as well as work within communities, representative groups, businesses and other London transport stakeholders.
But our progress also depends on technology and data. With the future at our fingertips, we’ve already used it to revolutionise travel payments (think Oyster and contactless payment cards), and improved travel information. Tech and data is essential, not just to our future, but to others’: third parties use our data to power apps and services vital to customer journeys.
So what’s next? As well as continuing to deliver Mayor of London, Sadiq Khan’s strategy and commitments on transport, our programme of capital investments is still one of the largest. We launched the Elizabeth line, we’re modernising services and stations and making travel safer for all.
