Deaconess Health System

Customer Services Specialist II

Deaconess Health System  •  $35k - $50k/yr  •  Evansville, IN (Onsite)  •  3 months ago
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Job Description

The evening Courier plays a critical role in the safe and timely transportation of laboratory specimens from client facilities to Midtown Lab. This position supports two scheduled runs each evening, covering approximately 40 locations across the tri-state area (Indiana and Kentucky). The courier ensures that specimens are picked up, handled and delivered in accordance with regulatory standards and internal protocols, enabling efficient lab processing.

Key Responsibilities:

  • Specimen Collection & Transport
  • Perform two scheduled evening runs:
    • First Run: ~20 stops in Eastside and Newburgh area.
    • Second Run: ~20 stops in Henderson, Owensboro, Reo, and Gateway Campus.
  • Collect routine and STAT specimens from nursing homes, clinics, and other healthcare facilities.
  • Ensure specimens are properly packaged, labeled, and stored during transport.

Delivery to Midtown Lab

  • Transport all collected specimens to Midtown Lab within designated timeframes to support overnight processing.

Client Service & Communication

  • Serve as a professional and courteous point of contact for client facilities.
  • Communicate any delays, issues, or special instructions to Outreach Lab Team Leads.

Documentation & Compliance

  • Accurately log pickups, deliveries, and any exceptions using provided tools or systems.
  • Follow HIPAA guidelines and safety protocols for handling biological specimens.

Vehicle & Equipment Maintenance

  • Maintain cleanliness and readiness of assigned courier vehicle.
  • Ensure transport containers and supplies are stocked and functioning properly.

Adaptability & Problem Solving

  • Respond to last-minute pickup requests or route changes with flexibility.
  • Troubleshoot minor issues independently and escalate when necessary.

Benefits:

We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

  • Flexible work schedules to fit your life – Full time/part time/supplemental – Day/Eve/Nights – Weekend option
  • Tuition reimbursement
  • Referral bonuses
  • Sign on bonus
  • Free access to fitness centers, where health coaches are available to help with workout plans
  • Career advancement opportunities

Explore All Benefits:

https://www.deaconess.com/For-You/Employees/Employee-Benefit-Resources/Documents

Required Certifications/Licenses:

  • High school diploma or GED
  • Valid driving license

Courier 11:30am-7:30pm
Full time - 40 hrs/ week
Monday-Friday with rotating weekends and holidays

Salary and Compensation

We aim to offer a salary that reflects the experience you bring to our team. While the posted range shows the full potential for this role, most offers are made within a range that aligns with typical experience levels for similar positions.

Keywords

Entry-Level, No Experience Required, Paid Training Provided, On-the-Job Training, Career Growth, lab, Deaconess Outreach Lab provides on the job training for phlebotomy services with our phlebotomy educator.

Deaconess Health System

About Deaconess Health System

Deaconess Health System is the premiere provider of health care services to a population of more than 1.5 million in southwestern Indiana, western Kentucky and southeastern Illinois.  Serving a population of more than 1.5 million residents, the system consists of 20 wholly owned, joint ventured, sponsored or affiliated hospital locations situated throughout the Tri-State. 

Deaconess Health System is the largest employer in the tri-state region, and operates under the direction of a local board, with a local focus. Deaconess is widely recognized for its commitment to excellence. Named the #2 Hospital in Indiana by US News & World Report for the past six years, Deaconess was also named to the Forbes list of America’s Best Employers in 2022 and 2023, 2024 and 2025.

As our organization continues to grow and expand, we welcome skilled, dedicated and compassionate individuals to join us in delivering The Deaconess Difference: putting people at the center of everything we do, making a positive difference in the lives of our patients, families, employees and community.

Browse our site to learn more about our convenient locations, expert services, community involvement, and much more. 

Our commitment to progressive, patient-centered care guides our work every day as our priorities are set and decisions are made with a local focus and direction.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Evansville, IN
Year Founded
1892
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