Job Description

Career Area:

Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine:

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lowertotalcost of ownership.  Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water

Job

We are hiring a Customer Service Specialist – Condition Monitoringto support Condition Monitoring Advisors (CMAs) in the Remote Monitoring Center. In this role, the specialist helps aggregate and correlate data across the five elements of condition monitoring—including S•O•S℠ fluid analysis, equipment inspections, electronic data, repair history, and site conditions—to enable the development oftimely, actionable recommendations for Caterpillar customers and dealers. These insights help customers lower owning and operating costs, improve equipment availability, reduce warranty exposure, and increase equipment management efficiency, while strengthening customer loyalty, expanding enterprise market share, and supporting growth in parts and service sales

What You Will Do:

• Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them whenappropriate

• Identifyingissues and determiningappropriate courseof action for effective resolution.

• Processing results from analysis of technical data

• Understand prime product orcomponenthealth or status, if action is needed, andrequirenext steps.

• Aggregate and correlate the five elements of condition monitoring, where all are available.

• Maintainsworking knowledge for each of the condition monitoring five elements with subject matterexpertisein at least 1 element.

• Provides equipment recommendations to Caterpillar dealers and customers

• Useenabling software tools & systems to prioritize and analyze condition monitoring data inputs.

• Provides information for equipmentmanagement,leadtrackingand resolution.

• Assistswith preparing monthly reports for customers and their Caterpillar dealers.

• Participatesin ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs as needed.

• Communicates verbal recommendations asrequiredto customers and their Caterpillar dealers.

• Builds collaborative relationships & acts as a consultant with equipment management personnel

What You Will Have:

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leveragethat information in creating customized customer solutions.

Level Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researchesandverifiescustomer needs and expectations

• Solicits customer satisfaction feedback and acts on improvement opportunities

• Helps link organizationalobjectivesto customer needs and expectations.

• Meetsregularly with customers to understand their wants,needsand expectations.

Data Gathering & Analysis:Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Basic Understanding:

• Describes alternativedatagatheringtechniques and tools.

• Documentsbasicdata gatheringmethodologies.

• Identifiesthe purposes of data gathering and analysis.

• Identifieskeyobjectivesin gathering and analyzing data.

Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Basic Understanding:

• Explains characteristics and steps in an effective decision-making process.

• Identifiesissues andcommunicateswith others when a decision needs to be made.

• Names decision makers inownenvironment and cites examples of past decisions.

• Describes types of decisions incumbent may and may not make in own job or function.

• Speaks/writes using correct language, mechanics, and gestures.

Problem Solving:Knowledge of approaches, tools, techniques for recognizing,

anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge:

• Identifiesand documents specific problems and resolution alternatives.

• Examines a specific problem and understands the perspective of each involved stakeholder.

• Develops alternative techniques for assessing accuracy and relevance of information.

• Helps to analyzerisksand benefits of alternative approaches and obtaindecisionon resolution.

• Usesfact-finding techniques and diagnostic tools toidentifyproblems.

Top Candidate Will Also Have:

• Previousbackground in heavy equipment, industrial machinery, maintenance, engineering, or condition monitoring

• Demonstrated ability to interpret technical data (e.g., fluid analysis results, equipment health indicators, fault codes, inspection findings) and translate into meaningful actions

• Experience usingtechnical software tools, monitoring platforms, or data systemsto prioritize, analyze, and document findings

Additional Information:

• Relocation is not available for this position.

• Sponsorship is not offered for this position.

• Travel is less than10%

Caterpillar Inc.is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbinesand diesel-electric locomotives. Fornearly 100years,we’vebeen helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed

Pay Range:

$81,370.00 - $122,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Posting Dates:

May 19, 2026 - May 29, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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