Job Description

This role will be fully site based at: - Dublin, Sandyford

Hybrid / Remote working not available

The hours of work are: - 40 hours, Monday to Friday – Office hours

Salary: - EUR €16.00, EUR €33,280.00/Yr.

Role Details:

• Provide high-quality customer support in a professional and customer-focused manner.

• Apply effective prompting techniques to generate insights, improve processes, and solve customer-related challenges.

• Work comfortably with evolving software tools and systems that are still under development.

• Identify usability challenges, provide structured feedback, and contribute ideas to improve products and processes.

• Analyse customer trends, feedback, and operational data to support continuous improvement.

• Maintain accurate records and ensure consistent delivery of excellent customer experiences.

• Excellent understanding of AI and LLM and working knowledge

Experience needed

• Call Centre / Office based Experience, preferably 2–3 years of customer support experience via phone, email, and chat.

• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage. Skills & Competencies

Experience Preferred

• The ability to speak/write another EU language other than English as your first language. (German, French, Dutch, Spanish, Portuguese, Italian, Hungarian, Romanian, Polish)

Skills & Competencies

• Min C1 English language Requirements

• Strong critical thinking and analytical skills.

• Strong communication skills with a proactive and positive approach to tasks.

• High attention to detail and ability to maintain accuracy in a fast-paced environment.

• An effective team player who can also work independently.

• Proven ability to deal with problems and solve them effectively.

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.

This is a sourcing ad for an upcoming opportunity. The role details and expected start date will be confirmed soon.

We will be in touch with suitable candidates as the position progresses.