Tetra Pak

Customer Services Representative

Tetra Pak  •  Lahore, PK (Onsite)  •  13 hours ago
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Job Description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

We are looking for a qualified individual who will drive Order Management and Design handling operational performance within the assigned portfolio of markets and work on a continuous improvement approach towards process improvement opportunities. Manage the repository of customer documentation, and engage with relevant stakeholders to update the required documents.

This role will be based in Tetra Pak Lahore factory.

What you will do

  • Secure end to end supply chain integrity of packaging material including order management, design administration, invoicing, claim administration, logistics and after-sales support
  • Align company's value proposition to the customer's business strategy to drive continuous improvement on service level, enhance customer loyalty while securing enhanced supply chain integration and efficiency
  • Interact with various internal and external stakeholders like Planning, Production, Procurement, Logistics, Quality Assurance, Sales and Supply Chain Representatives sitting in different markets
  • Understand the market's specific supply chain needs and continuously improve service levels
  • Identify continuous improvement projects to enhance productivity in day to day operations and align with stakeholders to drive productivity
  • Maintain the central repository of customer documentation, and interact with various stakeholders to timely update the documents
  • Keep the markets and customers updated with the required documentation
  • Identify continuous improvement opportunities for enhancing and streamlining the repository database as per the organization's and markets' evolving needs.

We believe you have

  • Up to 2-3 years operational experience in the area of expertise (Ability to develop inhouse digital tools would be a plus)
  • Bachelor’s degree or equivalent in Engineering or Business Administration. (Master’s degree is a plus)
  • Excellent stakeholder management & task prioritization skills
  • Excellent English (verbal & written) & overall communication skills
  • Ability to work across cultures and remotely
  • Expertise in Analytical, Data Visualization tools such as Power BI / Power Apps (Automation experience through MS Flow / Power Automate would be a plus)
  • Prior knowledge & understanding of shipping documents, supply chain and custom processes would be a plus.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/

This job posting expires on 24 August 2026

If you have any questions about your application, please contact Ayesha Iftikhar

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Tetra Pak

About Tetra Pak

We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs.

In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose:

We commit to making food safe and available, everywhere, and we promise to protect what’s good: food, people and the planet.

LinkedIn Community Guidelines for Tetra Pak

As part of our commitment to you we will endeavour to ensure that the content on this page is positive and respectful. In doing so we ask that you respect our LinkedIn page guidelines.

These guidelines also apply to all company spokespeople.

While we welcome any posts and comments, it’s important to note that postings to the Tetra Pak LinkedIn page, from other users, are not representative of the opinions of Tetra Pak, therefore do we not confirm their accuracy.

Since we can't monitor every posting or conversation, we realise that the occasional objectionable post will pop up from time to time. We therefore reserve the right to remove posts or comments that are:

- Abusive, defamatory, obscene, or offensive

- Fraudulent, deceptive, misleading, or unlawful

- Hateful in language targeting race/ethnicity, religion, gender, nationality, or political beliefs

- In violation of any intellectual property right

- Sales pitches or commercial solicitation

- Not being relevant to the topic or content in the post that has been published

- Spamming or link baiting

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
CH-1009 PULLY/LAUSANNE, CH
Year Founded
Unknown
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