Molly Maid USA

Customer Services Representative

Molly Maid USA  •  $25/hr  •  Seattle, WA (Onsite)  •  18 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

As a Customer Services Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Schedule estimates & cleans
  • Perform marketing functions to sell additional work and earn business
  • Return customer calls, respond to customer complaints, and resolve breakage issues
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Assist with personnel management, including hiring and recruiting functions
  • Quality Control duties such as in-home inspections
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:

  • Minimum two years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently

Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: $20.25 - $25.00 per hour

When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Molly Maid USA

About Molly Maid USA

Trusted, Professional, Residential Maid Service

Having a clean, comfortable home is important. Finding the time to conduct a thorough house cleaning is difficult, especially with all the pressures and demands already placed on you. For more than 30 years, Molly Maid has offered bonded, insured residential maids who pride themselves in quality home cleaning services that create "me time"​ for our hardworking homeowners. Before joining the Molly Maid family, each maid is professionally trained to perform the detailed residential maid services we provide. Only passionate, caring people have the honor of wearing our nationally-recognized uniform.

Molly Maid Franchise Opportunity

You’ll never be happier about your professional future. You won’t be chasing new customers either. Last year, Molly Maid franchise employees performed more than 1.7 million cleans.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Irving, Texas
Year Founded
1984
Social Media