Interact with customers to provide basic information in response to routine inquiries about products and services. Handle and resolve general complaints. Help with the installation, sales, repair, and technical support of products.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Keeping records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support
Ability to remain calm when customers are frustrated and have experience working with computers
Check to ensure that that made appropriate changes to resolve customers' problems.
Complete contract forms, prepare change of address records or issue service discontinuance orders
Recommend improvements in products or services methods and procedures to prevent future problems
Customer and personal service
Minimum 2 years of experience
Customer relationship management CRM software
Active listening, patient, and Intuition
Service orientation
Critical thinking
Social perceptiveness
Analyzing data or information
Making decisions and solving problems
Speak English and Arabic
Can use Excel and Word
Established in 2008, our leading advertising agency focuses on helping to promote its many loyal clients and businesses. BeInMedia is one of the well-known agencies dealing with local and international businesses. We specialize in online advertising and social media marketing. Our goal is to provide our customers with the knowledge and the successful implications of online advertising in order to maximize their profits and prosperity.
Our agency includes some of the best experts in the market. BeInMedia will always be there to provide you with the most beneficial advice to keep you informed. We cater to the needs of the smallest to the largest businesses, companies, organizations or events. Our advertising techniques will help increase your business's awareness, recognition and reputation.
Furthermore, leading you towards great profits and maximized growth. Our performance improves with every client we serve. We assure you that you will recognize the benefits of our services in the shortest period of time. We strongly believe in excellence in customer service, and in achieving the best results for our clients. Our goal is to make you happy.
