Job Description

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.

Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.

• Are you ready to level up your customer service skills and make a real impact?

• Do you love solving problems, helping people, and working with cool tech?

• If you’re nodding your head, we want YOU on our team!

At AnyVan, we’re super proud of the service we provide. Our team is quick, friendly, and knows how to make every customer feel supported—whether they’re moving house or precious sentimental items, it can be a stressful time for our customers.

Our CS roles are fast-paced, high-energy, and, it can be high pressure at times, but that’s why we love it! Plus, with our amazing Trustpilot rating, you can see how great we are at what we do!

We’re not just looking for anyone; we want people who are driven, love a challenge, and are eager to grow with us. You’ll have all the training and tech you need to stay on top of your game and help our customers in the best way possible.

Why join our CS team?

• Awesome tools and tech to help you do your best work.

• Top-notch training so you’ll always be at the top of your game.

• A fun, high-performing team that loves what they do.

• Room to grow—if you’re keen to take on more, we’re all about promoting from within.

Sound like the place you want to be?

What you'll be doing:

We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to customers on the phone as well as digitally via whatsapp and other digital channels.

• You'll be our frontline warrior, expertly managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews

• Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered

• Use great active listening and questioning skills to correctly assess, manage and resolve queries

• Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved

• Keep all customer communication records and data updated and accurate in the right systems

What you’ll need to succeed:

• 12 months+ customer services experience

• A genuine passion for delivering unparalleled service and going the extra mile for our customers

• A minimum speed of 30+ words per minute with high accuracy

• Proficient with IT packages (especially G-Suite) and digital services

• Comfortable working towards and achieving targets

• Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment

• Able to understand and follow processes and instructions

• Strong written and verbal English Language skills

• The ability to commute to our offices in the CBD for work and work to our shift patterns.

• We align to UK operating hours and as an international business we work to UK time zones, all roles operate on a shift pattern basis around the following in South African Standard Times.

• Requirement to work SA Public Holidays as and when needed, based on scheduled shift

• Apr - Sep, Monday - Friday 9.00am - 10.00pm Saturday - Sunday 10.00am - 700pm

• Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm

• Strong alignment with our company values.

• Please note this is a 4 month fixed term contract working at least 20hours per week. Should any full time permanent positions become available, priority will be given to strong performers who have completed a contract with us.
  

Here's the details:
Min guaranteed hours are 20 pr week at 6000 rand per month and chance to earn commission upto R5000 per month. If we can offer additional hours we will although we can not guarantee this.

• Week 1-2 will be training and you will be required to work Monday to Friday between 11am and 7pm SA time for training.

• Week 3-4 will be full time hours on a rotational shift pattern including some evenings and weekends so that we can give you further support and training to get you up to speed.

• Weeks 1-4 you will work full time hours and be paid R12,000 pr mth.

• Week 5 onwards will be 80 hours per month within our operating hours and 80% of the shift patterns will fall on evenings and weekends.

• Weeks 5 onwards - Salary will be ZAR6000 pr mth and upto ZAR5000 pr mth for commission.

What We Offer:

💰 Competitive Salary - please note the below is based on 20hours per week.

• ZAR 6,000 per month

• Commission up to ZAR 5,000 per month

🚲 Easy Travel - Free parking or transport home after 7pm

☕ Daily Perks - In-house barista coffee, free breakfast every day

🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps)

Our company values are:

• Have fun, get it done

• Progress over perfection

• One team thinking big
  

You can find out more about our culture here:

https://www.anyvan.com/careers

DE&I

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.