When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Customer Services & Order Processing Supervisor
Mansfield (Solus)
About Us
Solus Scientific, part of PerkinElmer, is a well-established manufacturer of highly efficient testing systems for the global food safety industry Our products help customers rapidly detect pathogens, allergens, and raw meat species, supporting safer food supply chains worldwide.
Based in Mansfield, we combine the stability of a global organisation with the close-knit feel of a local team.
The Role
We are seeking an experienced Customer Services & Order Processing Supervisor to lead day-to-day customer service and order processing activities while line-managing one team member.
This is a hands-on role where you will balance operational responsibility with light people management, ensuring orders are processed accurately, delivered on time, and supported by excellent customer service.
Key Responsibilities
Customer Services & Order Processing
Ensure the timely and accurate processing of all customer orders
Process and maintain customer standing orders and special pricing agreements
Act as the main point of contact for customer enquiries relating to orders and invoices
Create and issue customer delivery notes
Monitor customer satisfaction via Customer Comment Forms
Team Leadership
Line-manage one Customer Services team member, providing day-to-day guidance, support, and workload prioritisation
Support training, development, and performance feedback
Ensure consistent service levels and adherence to processes
Pricing, Systems & Compliance
Maintain and update customer pricing on Sage from quotations and agreements
Ensure compliance with ITC requirements
Prepare weekly/monthly sales reports and KPIs for internal stakeholders
Logistics & Export
Prepare export documentation and arrange overseas shipments with nominated couriers
Produce Certificates of Origin via the local Chamber of Commerce
Prepare product documentation for distributor import permits
Coordinate direct shipments from suppliers to customers
Stock & Purchasing
Manage stock control for OEM and distributed products
Arrange stock reservations for customers and distributors
Raise and process purchase orders for OEM, distributed, and Adria products
Support monthly stocktakes and process adjustments on Sage
Administration & Quality
Manage incoming company emails (sales, info, enquiries) and telephone calls
Carry out internal ISO audits and update Q-Pulse
Prepare monthly KPIs for Customer Services and Warehouse performance
Person Specification
7–10 years’ experience in a busy, varied customer service or operations environment
Previous experience supervising or mentoring at least one team member
Strong customer service ethos and professional communication skills
Highly organised with excellent attention to detail
Proactive, able to use initiative, and keen to learn
Experience using Sage 50 and/or CIM50 (desirable)
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.
We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Science with Purpose. Learn more at www.perkinelmer.com.
