West Kowloon Cultural District Authority

Customer Services Officer, Venue Operations (Performing Arts)

West Kowloon Cultural District Authority  •  Hong Kong, HK (Onsite)  •  5 days ago
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Job Description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

  • preparation for event operation logistics and supporting Senior Customer Services Officer to ensure event readiness.

  • performing information counter duties and responding to enquiries;

  • providing show usher services;

  • managing the cloakroom and service bar with sales transactions;

  • maintaining smooth operation of the performing arts venues and events by delivering excellent customer services;

  • providing event support; and

  • performing any duties from time to time as reasonably as assigned by the Authority.

You should:

  • possess higher diploma or above with preferably 1 - 2 years of relevant experience in venue operations in performing arts venues, tourism and/or hospitality sector;

  • preferably have usher experience in performing arts venue or have good knowledge of front-of-house operation / event operation;

  • be service-oriented with professional customer service skills and positive service attitude;

  • be required to stand for long hours and work in both outdoor and indoor environment;

  • be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays; and

  • be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

15-04-2026

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Fiona Yung /+852 22002549

West Kowloon Cultural District Authority

About West Kowloon Cultural District Authority

Stretching across 40 hectares of reclaimed land, WestK is one of the largest cultural projects in the world, blending art, education and open space.

Its vision is to create a vibrant cultural quarter for Hong Kong where the local arts scene can interact, develop and collaborate. Providing 23 hectares of public open space with two kilometres of vibrant harbour-front promenade it will also include a variety of arts and cultural facilities that will produce and host world-class exhibitions, performances and arts and cultural events.

A Development Plan for the District, based on well-received Foster + Partner’s Conceptual Plan, was approved by the Chief Executive-in-Council in January 2013. Overlooking the magnificent Victoria Harbour, the District will begin to take shape over the next decade.

By developing this sizable project in phases we can start to bring the district to life. The Xiqu Centre, Freespace, Art Park, M+, Hong Kong Palace Museum and Lyric Theatre Complex, will be developed as a first batch of facilities aiming for opening to the public.

Although the whole project will take time to complete, we are already busy organising a wide range of cultural activities on site. Visit our website for details of upcoming events. Meanwhile, we welcome you to enjoy the beautiful views of Victoria Harbour by riding a bike or walking along the promenade.

About the Authority

The West Kowloon Cultural District Authority is a statutory body responsible for developing the West Kowloon Cultural District. Led by the Board and an executive team comprising experts from different sectors, our vision is to build a vibrant cultural quarter for the city, dedicated to bringing together local and international artists and audiences to be inspired and to celebrate the arts.

WestK and WestK logos are trademarks of West Kowloon Cultural District Authority.

©2024 West Kowloon Cultural District Authority. All Rights Reserved.

Industry
Arts & Entertainment
Company Size
501-1,000 employees
Headquarters
Kowloon, HK
Year Founded
Unknown
Website
westk.hk
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