This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
Are you a good communicator with experience in customer service? Do you have the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this opportunity could be for you.
Working within the Customer Services, Operations and Archives Directorate at the National Records of Scotland (NRS), we are looking for Customer Services Officers to help, advise and support our customers in accessing information, records and historical archives.
As part of a team, you will work onsite to help our customers front of house in a variety of ways, including providing one to one assistance in technology use, retrieving records, scanning and ensuring our records are accessible. Additionally, you will process entries to our public registration records and answer telephone and e-mail enquiries.
Main duties will include, for which full training will be given:
Assisting customers in our onsite search rooms, providing help, support and guidance, including supporting customers with family history research.
Operating our digital registration service software required to run registration services.
Assisting with retrieving, indexing and scanning of records, quality assuring standard of information presented online and ensure records are correct and hold full information.
Create and process changes to public registration records accurately and issue certificates as required.
Answering phones, emails and written requests from members of the public, registrars and other stakeholders with regards to all aspects of NRS.
Processing orders and managing payments for NRS Services
In line with organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to other teams, departments and individuals within NRS as required.
How to Apply
Applications for this position will only be accepted from substantive A3 grade employees.
Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).
Vacancies close at 23:59pm on Wednesday 22 July.
If you have questions about your application please contact Aidan.Stevenson@nrscotland.gov.uk and Sarah.Maclean@nrscotland.gov.uk
Selection Process
All applicants will be invited to an informal discussion with the hiring manager. There will be no formal testing or assessment.
Discussions are expected to be scheduled for w/c TBC
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
About us
National Records of Scotland (NRS) is Scotland’s record keeper. Our purpose is to collect, preserve and produce information about Scotland's people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
NRS is a Non-Ministerial Department of the Scottish Government observing the Civil Service Codeand our staff are part UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules
Our standard hours are 35 hours per week, these roles require on site working If you have specific questions about the role you are applying for, please contact us.
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide
For more information on the role, please contact Aidan.Stevenson@nrscotland.gov.uk and Sarah.Maclean@nrscotland.gov.uk
The devolved government for Scotland is responsible for matters that are devolved from Westminster. Areas of responsibility include the economy, health, education, justice, rural affairs, environment, and transport.
