About the Role
The Customer Services Manager drives sustainable customer service revenue growth and customer satisfaction by securing service-related business opportunities, managing customer support contracts and coordinating lifecycle support solutions for in-service systems. The role serves as the primary interface between customers and internal stakeholders to optimise contract performance, system supportability and long-term customer relationships.
Qualification and experience:
Key technical skills:
Key responsibilities:
Customer Service Business Development
Develop and secure customer service opportunities through customer engagement, service sales and proposal management to grow the service business and strengthen long-term customer relationships, resulting in sustainable revenue growth, increased order intake and customer retention.
Contract and Service Delivery Management
Manage customer service contracts, support agreements, maintenance programmes, repair activities and lifecycle support initiatives to fulfil contractual, financial and service requirements, resulting in profitable contract execution and high levels of customer satisfaction.
Customer Relationship and Stakeholder Management
Coordinate engagement across customers, technical teams, service departments and business stakeholders to align expectations, resolve service issues and manage delivery performance, resulting in improved customer confidence and effective programme delivery.
Technical and Lifecycle Support Management
Facilitate technical support solutions, obsolescence strategies, Integrated Logistic Support activities and system upgrade initiatives across in-service systems to improve maintainability, operational availability and lifecycle value, resulting in optimised long-term customer support outcomes.
Governance, Reporting and Compliance
Monitor service performance, contract status, financial metrics, risks and compliance requirements while maintaining accurate management reporting to provide visibility and control over customer service activities, resulting in informed decision-making, operational transparency and regulatory compliance.
HENSOLDT is a leading company in the European defence industry with global reach. Based in Taufkirchen near Munich, the company develops complete sensor solutions for defence and security applications. As a technology leader, HENSOLDT drives the development of defence electronics and optronics and is continuously expanding its portfolio based on innovative approaches to data management, robotics and cyber security.
In 2023, HENSOLDT achieved a turnover of 1.85 billion euros. Following the acquisition of ESG GmbH, the company employs around 8,500 people. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX.
HENSOLDT has 10 manufacturing sites - located in Germany, South Africa, the UK and France. Our company benefits from our international footprint with offices on all continents.
Our Headquarter is located in Taufkirchen near Munich. Our main sites have all their own product lines and are located in innovative areas: Ulm, Taufkirchen, Friedrichshafen, Oberkochen, Wetzlar and Kiel in Germany, Pretoria and Irene in South Africa, Enfiled close to London, and Plaisir close to Paris.
Why join us?
We pioneer with passion to create competitive premium electronics. Our core competence is to detect and protect: we make an essential contribution to protecting people and nations. We offer various and challenging positions with development perspectives in a friendly and cooperative atmosphere in teams, where collaboration is a key value shared by everyone. Within HENSOLDT you can be a pioneer, take part in new challenges, co-create our company and grow: “Be the Pioneer of our Future!”
Our data privacy statement: https://www.hensoldt.net/data-protection-notice
